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- Tasks: Join us as a Parts Advisor, focusing on customer orders and building relationships.
- Company: NAPA Auto Parts is a global leader in automotive parts distribution with a rich history since 1925.
- Benefits: Enjoy exclusive discounts, career progression, and access to health and financial tools.
- Why this job: Be part of a dynamic team in a reputable brand with opportunities for growth and impact.
- Qualifications: We seek punctual, organised, and enthusiastic individuals with excellent communication skills.
- Other info: Join a diverse team and enjoy a performance-based bonus and discounts on car parts.
The predicted salary is between 24000 - 36000 £ per year.
time left to apply End Date: August 12, 2025 (12 days left to apply)
job requisition id R25_0000011465
NAPA Auto Parts was founded in 1925 to meet America’s need for an effective automotive parts distribution system. In the century since, NAPA has exploded across the globe, carrying a reputation of quality and excellence with it. Distributed by Alliance Automotive Group (AAG) in the United Kingdom, NAPA has become a market-leading parts brand in the country with a championship-winning motorsport team. Now, over 275 AAG UK subsidiaries are unifying under the NAPA Auto Parts name, joining the largest network of motor factors in the world. The prestigious NAPA Auto Parts family boasts a staggering 6,000+ locations across the US, Canada, and Australia — and now the United Kingdom.
We are currently looking for a Parts Advisor to join our team.
As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities will include but not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers
- Actively promote offers, discounts and customer competitions
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will to be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts
Not the right fit? Create an account to set up email alerts as new job postings become available that meet your interest!
Alliance Automotive Group is an equal opportunities employer.
About Us
Alliance Automotive Group (AAG) is a leading distributor of passenger and commercial vehicle parts to the independent automotive aftermarket in Europe. It operates in the UK and Ireland, France, Germany, Poland, Netherlands, Belgium, Spain and Portugal. The company is a wholly-owned subsidiary of Genuine Parts Company, the largest worldwide automotive parts distributor with activities in North America, Europe, and Australasia.
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Parts Advisor employer: USA GPC Genuine Parts Company
Contact Detail:
USA GPC Genuine Parts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with NAPA Auto Parts and their product range. Understanding the specifics of the parts they offer will not only help you in conversations with customers but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Since the role involves upselling and building rapport with customers, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your enthusiasm for customer service. During any interactions, whether in person or over the phone, make sure to convey your passion for helping customers and solving their problems, as this is crucial for a Parts Advisor.
✨Tip Number 4
Network within the automotive industry. Connecting with professionals in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job with us at StudySmarter.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Parts Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, sales, and any relevant automotive knowledge. Use bullet points for clarity and focus on achievements that demonstrate your ability to upsell and build customer relationships.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully engaged with customers or increased sales in previous positions, showcasing your proactive and organised nature.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Parts Advisor role.
How to prepare for a job interview at USA GPC Genuine Parts Company
✨Know Your Products
Familiarise yourself with the range of automotive parts that NAPA offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, which is crucial for a Parts Advisor role.
✨Demonstrate Customer Focus
Prepare examples of how you've successfully built rapport with customers in the past. Highlight your ability to upsell and promote offers, as this is a key responsibility in the role.
✨Showcase Your Communication Skills
Practice clear and professional communication. You may be required to take orders over the phone, so being articulate and friendly will help you stand out during the interview.
✨Be Proactive and Enthusiastic
Exhibit a proactive attitude during the interview. Share instances where you've taken initiative in previous roles, especially in customer interactions, to demonstrate your enthusiasm for the position.