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- Tasks: Assist customers in French and English, resolving inquiries via phone, email, and chat.
- Company: Join a leading global tech company with a focus on customer satisfaction.
- Benefits: Competitive pay, flexible shifts, and a dynamic work environment.
- Why this job: Make a difference by helping customers while developing your communication skills.
- Qualifications: Fluent in French and English, with strong communication and problem-solving skills.
- Other info: Exciting opportunity in Belfast with potential for career growth.
The predicted salary is between 30000 - 42000 £ per year.
For one of our globally leading tech clients we are urgently looking for an experienced Customer Service Representative (French & English Bilingual) for a long contract based in Belfast, UK.
Location: Belfast, Northern Ireland, United Kingdom
Employment Type: Contract
Job Function: Information Technology
Key Responsibilities:
- Respond to customer inquiries in French and English, ensuring prompt and accurate first-contact resolution.
- Deliver excellent customer service through phone, email, and chat.
- Process customer requests, orders, complaints, and follow internal quality guidelines with professionalism.
- Maintain accurate records of customer interactions in company systems.
- Adhere to compliance standards, quality metrics, and operational procedures.
- Provide insights and feedback to improve customer satisfaction and process efficiency.
- Work closely with team leads and peers to achieve service goals.
Requirements / Skills:
- Fluent French and English, both written and spoken (mandatory).
- Excellent communication, active listening, and customer-friendly tone.
- Strong analytical and attention-to-detail skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A passion for solving customer problems and delivering a positive experience.
- Readiness to work on-site in Belfast with a reliable internet connection.
- EU citizenship or valid UK work permit required.
- Willingness to relocate to Belfast if not local.
- Must pass Access NI and credit checks.
Availability: Monday to Friday, rotational shifts 07:00 – 19:00, 40 hours per week.
If this is you, then please do not delay in applying!
Customer Service Representative (French & English Bilingual) in Belfast employer: US3 Consulting
Contact Detail:
US3 Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (French & English Bilingual) in Belfast
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. This will help you get comfortable with answering questions and showcasing your bilingual skills in both French and English.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've handled customer issues in the past. Highlight your ability to deliver excellent service and keep a positive attitude.
✨Tip Number 4
Don't forget to apply through our website! It’s the quickest way to get your application seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Representative (French & English Bilingual) in Belfast
Some tips for your application 🫡
Show Off Your Bilingual Skills: Since this role requires fluency in both French and English, make sure to highlight your language skills right at the top of your application. Use both languages where appropriate to demonstrate your proficiency!
Tailor Your Experience: When detailing your previous roles, focus on experiences that showcase your customer service skills. Mention specific examples where you resolved issues or improved customer satisfaction, as this will resonate with what we're looking for.
Keep It Professional Yet Friendly: Your written application should reflect the friendly and professional tone we value at StudySmarter. Use a conversational style while maintaining professionalism to show us you’re a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Don’t miss out on this opportunity!
How to prepare for a job interview at US3 Consulting
✨Brush Up on Your Bilingual Skills
Since the role requires fluency in both French and English, make sure to practice your language skills before the interview. Prepare to answer common customer service questions in both languages, as this will showcase your ability to communicate effectively with customers.
✨Know the Company Inside Out
Research the tech client you’re interviewing for. Understand their products, services, and customer service philosophy. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company during the interview.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples from your past experience where you resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Problem-Solving Passion
The job requires a passion for solving customer problems. Be ready to discuss why you enjoy helping customers and how you approach challenges. Highlight any relevant experiences that demonstrate your proactive attitude and commitment to delivering a positive customer experience.