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For Companies At a Glance
- Tasks: Provide first and second-line IT support, resolving incidents and service requests.
- Company: Join a dynamic team focused on delivering reliable IT services.
- Benefits: Competitive salary, flexible working options, and opportunities for skill development.
- Why this job: Make a real difference by supporting users and enhancing their tech experience.
- Qualifications: Experience with Microsoft Azure and 365, plus strong customer service skills.
- Other info: Great chance to grow your career in a fast-paced IT environment.
The predicted salary is between 28800 - 48000 £ per year.
The Service Support Analyst provides first- and second-line IT support to users across the business. The role focuses on resolving incidents and service requests, supporting end-user technology, and ensuring IT services are delivered reliably, securely, and in line with ITIL and regulatory requirements.
Key Responsibilities
- Provide first and second line support for IT incidents, service requests, changes, problems, and asset management.
- Log, triage, prioritise, and resolve IT tickets, escalating to third-party suppliers where required.
- Troubleshoot and support Microsoft technologies including Windows 11, Azure Virtual Desktop (AVD), Microsoft 365, Teams, Exchange Online, OneDrive, and SharePoint.
- Install, configure, and support company laptops, office desktops, printers, and meeting room equipment.
- Support remote workers, including users’ own devices where appropriate.
- Work closely with third-party IT infrastructure and service providers.
- Communicate clearly with non-technical users and provide timely updates on IT issues and service activity.
- Complete user access management tasks, including joiners, movers, and leavers.
- Maintain accurate hardware and software inventories.
- Perform information security and data protection control checks.
- Respond to cyber security alerts from the Security Operations Centre (SOC) and monitor email security controls.
- Support technology rollouts, including user briefings and training.
- Conduct risk analysis on incidents and escalate issues appropriately.
- Ensure compliance with FCA and PRA conduct standards and notify regulators where required.
- Undertake ad hoc tasks as necessary.
Core Competencies
- Strong customer service and communication skills.
- Ability to document processes, procedures, and solutions clearly.
- Good problem-solving and troubleshooting skills.
- Effective time management and ability to work under pressure.
- Strong attention to detail.
- Ability to work independently and collaboratively.
- Willingness to learn and develop technical skills.
- Awareness of cyber security policies and best practices.
Experience & Qualifications
- Required experience supporting Microsoft Azure and Microsoft 365 technologies.
- Practical experience in a customer-facing IT support role.
L2 Support Analyst in Aylesbury employer: US3 Consulting
Contact Detail:
US3 Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Support Analyst in Aylesbury
✨Tip Number 1
Get your tech skills sharp! Brush up on Microsoft technologies like Windows 11, Azure Virtual Desktop, and Microsoft 365. We want to see you confidently troubleshoot and support these tools during interviews.
✨Tip Number 2
Practice your communication skills! You’ll need to explain complex IT issues to non-tech users. We suggest role-playing with a friend to nail down how to keep it simple and clear.
✨Tip Number 3
Show off your problem-solving prowess! Prepare some examples of past incidents you've resolved. We love hearing about how you tackled challenges and what you learned from them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Plus, we’re always looking for passionate candidates who are eager to learn and grow with us.
We think you need these skills to ace L2 Support Analyst in Aylesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the L2 Support Analyst role. Highlight your experience with Microsoft technologies and customer service skills. We want to see how your background fits with what we do at StudySmarter!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so don’t hold back!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be helping non-technical users. Make it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at US3 Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies like Windows 11, Azure Virtual Desktop, and Microsoft 365. Be ready to discuss how you've supported these tools in the past, as well as any troubleshooting techniques you've used.
✨Show Off Your Customer Service Skills
Since this role is all about providing support, be prepared to share examples of how you've handled customer queries or issues. Highlight your communication skills and how you ensure non-technical users feel comfortable and informed.
✨Demonstrate Problem-Solving Prowess
Think of specific incidents where you successfully resolved IT issues. Be ready to walk through your thought process and the steps you took to troubleshoot and resolve problems, especially under pressure.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL and regulatory requirements is key for this role. Brush up on the basics and be ready to discuss how you’ve applied these principles in your previous roles, particularly in incident management and service delivery.
