At a Glance
- Tasks: Help customers with printing needs and manage client relationships.
- Company: Join AlphaGraphics, a community staple for over 20 years.
- Benefits: Earn $19-$23 per hour with full training and career growth.
- Other info: Exciting roles available for everyone, regardless of experience!
- Why this job: No experience needed; make an impact in a dynamic environment.
- Qualifications: Passion for customer service and a positive attitude required.
The predicted salary is between 23 - 23 £ per hour.
The Customer Care/Print Production role is a core component of the architectural, building and construction industry of the Seacoast. Our clients depend on us to provide high quality prints in a timely manner, and you as the Repro Specialist will help our customers get what they need.
This is a full-time position with benefits.
About the Company: AlphaGraphics is the leading provider of Print, Copy, Signs, Banners, Design Services, Promotional Products for area businesses, as well as Architectural Drawings and Plans for the construction industry. AlphaGraphics has been a staple in the community for over 20 years.
Position Summary: The Customer Care/Print Production role is responsible for evaluating client product needs, selling appropriate solutions, producing plans, binding, packaging and shipping. The position requires client relationship management and occasionally cross-selling the various services and products of the company.
- Primary Responsibilities:
- Receiving Customers: Address clients as they come to the store; Deliver completed projects to walk-in traffic.
- Client Consultation: Work with the existing customer base and walk-in customers to determine their print needs and recommend appropriate solutions.
- Product Estimation: Provide product estimates for clients after consultation; Coordinate delivery/production of products with production; Manage client expectations, schedules, and prices as needed; Prepare accurate invoices following established process guidelines.
- New Business Generation: Work with other Sales Consultants to achieve revenue targets; Grow business with existing clients; Prospect and network for new clients through regular outreach efforts.
- Communications: Ensure clients are fully aware of their project status and any challenges.
Qualifications: The ideal candidate is a consummate professional with experience successfully working in a business-to-business environment. Experience in construction, print or signs is preferred but not required. The candidate has a passion for business, believes in providing top notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges. However, we will fully train the right candidate even if you have no experience.
Additional Requirements:
- High School Diploma or equivalent.
- Experience in customer service within a fast-paced environment.
- Team member with collaborative style who knows how to foster success in others.
- Capable of juggling multiple priorities and operating with a calm sense of urgency.
- Positive “can do” attitude (this is critical!).
Additional Skills and Abilities - Desired (Advantageous, but not required):
- College degree.
- Familiarity with current print and copy technology (highly desirable).
- Working knowledge of computer technology.
- Experience in business-to-business, retail, and/or manufacturing setting.
Workplace Requirements:
- Driver’s license and access to vehicle.
- Ability to lift 40 lbs.
Equal Opportunity Employer. Applications will be reviewed on a rolling basis until the ideal candidate has been found.
Compensation: $19.00 - $23.00 per hour.
At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Customer Care/Print Production in Portsmouth employer: US271
AlphaGraphics is an exceptional employer that values growth and development, offering comprehensive training programs in management, sales, and print services. With over 20 years of community presence, the company fosters a collaborative work culture where every team member can thrive, regardless of their experience level. Located in the vibrant Seacoast area, employees enjoy a supportive environment that prioritises customer service excellence and teamwork, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care/Print Production in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at US271. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like US271 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care/Print Production in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to US271:Your cover letter is your chance to shine! Tell us why you want to work at US271 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at US271!
How to prepare for a job interview at US271
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
