About us
This is an exciting opportunity for a Continuous Improvement Manager to join UCL’s Service Excellence Team to support the delivery of improvement work with the UCL community.
Our Service Excellence function is part of the Professional Services Hub which brings together key customer facing and transactional services across different functions: HR, Finance, Commercial, Faculty, Research, Estates, IT & Business Operations. The PS Hub is committed to delivering high quality & efficient services, with a real emphasis on customer experience.
The University’s Professional Services, which the Hub is a part of, brings together colleagues who perform their work while sitting in the Hub, but also outside, by binding them together in a common framework of tools, methods, technologies and performance standards.
About the role
This role is eligible for internal candidates only at UCL. Please don't apply if you are an external candidate to UCL.
You will deliver positive change by engaging, encouraging and supporting colleagues across UCL to collaboratively develop and deliver user-centred and measurable solutions that address the underlying causes of common process problems.
You will use data, evidence and user experience to define and understand the problems and identify the root causes.
You will be at the heart of developing an improvement mindset at UCL and will champion and embed Continuous Improvement across the institution.
The role is also available as a one-year secondment to internal applicants.
About you
We are looking for people who have led on improvement initiatives, preferably within a service environment, using Lean Six Sigma (and/or other relevant CI methodologies) and with experience of working with stakeholders to build a continuous improvement mindset.
You will have a strong track record of leading the facilitation of improvements to processes, services or systems, in a highly organised and collaborative way.
We are seeking individuals who invest in their personal development and are team players to support the ongoing development of the Continuous Improvement team and UCL more widely.
You will need to have the right to work in the UK because this role does not meet the eligibility requirements for a Skilled Worker Visa certificate of sponsorship under UK Visas and Immigration legislation. UCL will not be able to sponsor individuals who require right to work in the UK to carry out this role.
What we offer
As well as exciting opportunities, UCL offers a range of great benefits.
- 41 days’ holiday (27 days annual leave, 8 bank holidays, 6 closure days)
- Option to purchase 5 additional days’ annual leave
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme, season ticket loan, and immigration loan
- Relocation support for eligible posts
- On-site nursery and gym
- Enhanced maternity, paternity, and adoption pay
- Staff Support Service (employee assistance programme)
- Discounted medical insurance
Full details: UCL Rewards and Benefits.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We particularly encourage applications from candidates underrepresented in UCL’s workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and – for Grade 9 and 10 roles – women.”
Read more: UCL Equality, Diversity and Inclusion.
Applicants should also familiarise themselves with UCL’s policies on: Prevention of Bullying, Harassment and Sexual Misconduct Policy and Personal Relationships Policy
