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- Tasks: Manage technical relationships and provide support while writing production code.
- Company: US Tech Solutions is a global firm offering talent on-demand and workforce solutions.
- Benefits: Enjoy the flexibility of fully remote work and a collaborative team environment.
- Why this job: Join a dynamic team, enhance your coding skills, and make a real impact globally.
- Qualifications: Engineering degree or equivalent experience; programming skills in PHP/Hack and JavaScript/React required.
- Other info: Be recognized as an expert and coach others while working on exciting projects.
The predicted salary is between 28800 - 43200 £ per year.
Manage technical relationship with partners, providing technical support and handling service outages
Write production code that will improve client’s internal tooling and products, building understanding across a variety of software and platform at a deep engineering level
Scale programs by creating and maintaining informative content and documentation that can be used by client partners to help them integrate with infrastructure, presenting cross–functional and global context
Proactively and independently analyses information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team
Be recognized and known as an expert across the global team and regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management
Confidently and constructively challenges priorities and/or the direction of a certain project. Consistently delivers constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals
Engineering degree, or a related technical discipline, or equivalent work experience.
~ Programming experience using primarily Object-Oriented languages, such as PHP/Hack and JavaScript/React, while also having experience with the full web stack, SOAP, and REST-API technologies and architectures.
~ Experience in communicating with technical and business audiences and writing technical documentation
Experience with the full web stack, REST API development and technologies, and bug management support.
Experience in building advertisement campaigns in social media
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Technical Support Engineer (Fully Remote) employer: US Tech Solutions
Contact Detail:
US Tech Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (Fully Remote)
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as PHP/Hack and JavaScript/React. Having hands-on experience or projects that showcase your skills in these areas will make you stand out.
✨Tip Number 2
Since the role involves managing technical relationships, practice articulating complex technical concepts in simple terms. This will help you communicate effectively with both technical and business audiences during interviews.
✨Tip Number 3
Prepare examples of how you've proactively identified trends or opportunities in past roles. Being able to discuss specific instances where you improved processes or support experiences will demonstrate your analytical skills.
✨Tip Number 4
Showcase your ability to work collaboratively by preparing to discuss how you've coached or mentored others in previous positions. Highlighting your teamwork and leadership skills will align well with the expectations of this role.
We think you need these skills to ace Technical Support Engineer (Fully Remote)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Support Engineer position. Understand the key responsibilities, required skills, and the technical stack involved. This will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your programming experience with Object-Oriented languages like PHP/Hack and JavaScript/React. Mention any relevant projects or roles where you managed technical relationships or provided support.
Showcase Communication Skills: Since the role involves communicating with both technical and business audiences, include examples in your application that demonstrate your ability to write clear technical documentation and effectively convey complex information.
Tailor Your Application: Customize your cover letter to reflect your understanding of US Tech Solutions and how your skills align with their needs. Mention your proactive approach to problem-solving and your experience in coaching others, as these are key aspects of the role.
How to prepare for a job interview at US Tech Solutions
✨Show Your Technical Expertise
Be prepared to discuss your programming experience in Object-Oriented languages like PHP/Hack and JavaScript/React. Highlight specific projects where you've used these technologies, and be ready to explain your thought process and problem-solving approach.
✨Demonstrate Your Communication Skills
Since the role involves communicating with both technical and business audiences, practice explaining complex technical concepts in simple terms. Prepare examples of how you've successfully communicated with different stakeholders in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle service outages or technical challenges. Think of specific instances where you proactively identified trends or opportunities and how you recommended improvements to enhance the support experience.
✨Emphasize Team Collaboration
This position requires coaching others and working collaboratively. Be ready to share examples of how you've contributed to team projects, provided constructive feedback, and helped unite team members towards common goals.
