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- Tasks: Manage technical relationships and provide support while improving internal tools.
- Company: US Tech Solutions is a global firm offering on-demand talent and workforce solutions.
- Benefits: Enjoy the flexibility of fully remote work and a collaborative team environment.
- Why this job: Join a dynamic team, enhance your skills, and make a real impact in tech support.
- Qualifications: Engineering degree or equivalent experience; programming skills in PHP/Hack and JavaScript/React required.
- Other info: Be recognized as an expert and coach others while working on exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
Manage technical relationship with partners, providing technical support and handling service outages
Write production code that will improve client’s internal tooling and products, building understanding across a variety of software and platform at a deep engineering level
Scale programs by creating and maintaining informative content and documentation that can be used by client partners to help them integrate with infrastructure, presenting cross–functional and global context
Proactively and independently analyses information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team
Be recognized and known as an expert across the global team and regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management
Confidently and constructively challenges priorities and/or the direction of a certain project. Consistently delivers constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals
Engineering degree, or a related technical discipline, or equivalent work experience.
~ Programming experience using primarily Object-Oriented languages, such as PHP/Hack and JavaScript/React, while also having experience with the full web stack, SOAP, and REST-API technologies and architectures.
~ Experience in communicating with technical and business audiences and writing technical documentation
Experience with the full web stack, REST API development and technologies, and bug management support.
Experience in building advertisement campaigns in social media
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
IT Support Engineer Fully Remote} employer: US Tech Solutions
Contact Detail:
US Tech Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer Fully Remote}
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as PHP/Hack and JavaScript/React. Having hands-on experience or projects that showcase your skills in these languages will make you stand out.
✨Tip Number 2
Demonstrate your ability to communicate effectively with both technical and non-technical audiences. Prepare examples of how you've successfully conveyed complex information in a clear and concise manner.
✨Tip Number 3
Showcase your problem-solving skills by discussing past experiences where you proactively identified issues and implemented solutions. This aligns well with the role's emphasis on anticipating future business needs.
✨Tip Number 4
Highlight any experience you have in creating documentation and informative content. Being able to present this skill will demonstrate your capability to support client partners effectively.
We think you need these skills to ace IT Support Engineer Fully Remote}
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Engineer position. Highlight key responsibilities and required skills, such as programming experience in Object-Oriented languages and technical documentation writing.
Tailor Your CV: Customize your CV to reflect your relevant experience and skills that align with the job requirements. Emphasize your programming background, experience with REST APIs, and any previous roles where you managed technical relationships or provided support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and how your background makes you a perfect fit. Mention specific examples of how you've proactively identified trends or improved support experiences in past positions.
Highlight Communication Skills: Since the role involves communicating with both technical and business audiences, make sure to include examples in your application that demonstrate your ability to convey complex information clearly and effectively.
How to prepare for a job interview at US Tech Solutions
✨Show Your Technical Expertise
Be prepared to discuss your experience with Object-Oriented programming languages like PHP/Hack and JavaScript/React. Highlight specific projects where you utilized these skills, and be ready to explain your thought process and problem-solving approach.
✨Demonstrate Communication Skills
Since the role involves communicating with both technical and business audiences, practice explaining complex technical concepts in simple terms. Prepare examples of how you've successfully communicated with different stakeholders in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle service outages or technical challenges. Think of specific instances where you proactively identified issues and implemented solutions, and be ready to share those experiences.
✨Emphasize Documentation Skills
Since maintaining informative content and documentation is key, prepare to discuss your experience in creating technical documentation. Bring examples of documentation you've created and explain how it helped improve processes or support experiences.
