At a Glance
- Tasks: Manage user requests, resolve issues, and collaborate with teams to enhance support.
- Company: Join a dynamic tech company focused on community engagement.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Work in a supportive environment with potential for career advancement.
- Why this job: Make a difference by helping users and improving community support.
- Qualifications: Experience in moderation, strong communication skills, and knowledge of ticketing systems.
The predicted salary is between 36000 - 44000 £ per year.
US Tech Solutions is seeking a Specialist to join the Community Support Team.
You will manage ticketed requests from users and moderators, resolve issues, and escalate complex problems when needed while collaborating with cross-functional teams to improve support processes.
Role requires prior moderator experience, strong communication, and familiarity with ticketing systems like Zendesk. GMT working hours and occasional weekend coverage are expected.
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Community Support Specialist: Moderator & User Help employer: US Tech Solutions
US Tech Solutions is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Aberdeen City. With a strong commitment to employee growth, we provide ample opportunities for professional development and advancement within the engineering sector. Our focus on excellence in testing and validation ensures that you will be part of a team that values quality and customer satisfaction, making your contributions both meaningful and rewarding.
