At a Glance
- Tasks: Manage support requests and resolve issues for our vibrant community of users.
- Company: Join a global staff augmentation firm with a commitment to diversity and inclusion.
- Benefits: Flexible working hours, collaborative environment, and opportunities for professional growth.
- Other info: Weekend coverage may be required; work in a dynamic, team-oriented setting.
- Why this job: Make a real difference by enhancing the support experience for users and moderators.
- Qualifications: Experience as a moderator and strong communication skills are essential.
The predicted salary is between 51750 - 63250 £ per year.
- Duration: 6+ Months
- Job
Description: We are seeking a Specialist to join client Community Support Team.
This role will primarily focus on managing ticketed support requests from our community of users and moderators.
You will be responsible for efficiently resolving a variety of issues, escalating complex problems when necessary, and working collaboratively with cross-functional teams to enhance the moderator support experience.
Key Responsibilities Provide first-line support for non-technical issues raised by client users.
Handle and resolve ticketed support requests from moderators promptly and effectively.
Escalate complex issues to appropriate teams and follow up to ensure resolution.
Collaborate with cross-functional teams to identify and implement improvements in client’s support processes.
Maintain comprehensive documentation of support interactions and resolutions.
Stay updated on platform changes and community guidelines to provide accurate and timely support.
Qualifications Previous experience as a moderator on Quora or similar Platform expereince is required.
Familiarity with Zendesk or similar ticketing systems.
Proven experience in providing first-line support in a customer service environment.
Excellent verbal and written communication skills.
Strong analytical skills with the ability to troubleshoot issues effectively.
Experience working in a team-oriented environment and collaborating with cross-functional teams.
Preferred Qualifications Fluency in English and at least one additional European language is a plus (German, Spanish, French, Italian).
Preferred: GMT working hours, with some flexibility.
Weekend coverage will be required, sometimes.
About US Tech
Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
To know more about US Tech Solutions, please visit www. ustechsolutions. com .
US Tech Solutions is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
Community Support Specialist - #26-19128 employer: US Tech Solutions
US Tech Solutions is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Aberdeen City. With a strong commitment to employee growth, we provide ample opportunities for professional development and advancement within the engineering sector. Our focus on excellence in testing and validation ensures that you will be part of a team that values quality and customer satisfaction, making your contributions both meaningful and rewarding.
