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- Tasks: Provide top-notch client support via email and phone while assisting with onboarding and quality control.
- Company: Join US Tech Solutions, a global leader in staff augmentation and workforce solutions.
- Benefits: Enjoy a hybrid work model, competitive pay, and the chance for contract extension or permanent role.
- Why this job: Make a real difference in client experiences while developing your skills in a supportive environment.
- Qualifications: 1-2 years in client services preferred; Excel skills are a must!
- Other info: Dynamic team atmosphere with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
Duration: 12 months contract (with possible extension)
We are seeking a Client Service Support Representative to support our Mutual Fund Regulatory Shareholder Mail business unit in Deer Park, NY. In this role, you will communicate directly with clients through emails and phone calls, providing excellent customer service. You will also support our Relationship Administrators and Project Administrators by assisting with the onboarding of new clients, processing print requests, and reviewing print documents for quality control. This is a temporary, contract position expected to last approximately 12 months, with the potential to go permanent. This is a hybrid position with 2 days per week in the office required, and remote work the rest of the week. The work hours are Monday - Friday, 9:00 AM - 6:00 PM ET.
Responsibilities
- Client facing communications over email and some phone calls
- Act as a backup to any Relationship Administrator when needed supporting clients
- Work with internal teams to obtain material quantities
- Submit Host/Post, DDS, and other print requests
- Run AI Tool and upload material matrix to ICSOL
- Assist with updating APD/CPD
- Request logo creation for print inquiries
- Running reports and analyzing data within Excel
- Other responsibilities/ad hoc projects as assigned
Qualifications
- 1-2 years of client services experience preferred
- Bachelor's degree preferred but not required
- Proficient with Microsoft Excel, specifically with VLOOKUPs, Pivot Tables, etc.
- Experienced with Microsoft Outlook and composing professional, client-facing email communications
- Highly attentive to detail, able to multi-task and follow through
- Ability to handle confidential information
Client Service Support Representative - Contract (Hybrid) in Brentwood employer: US Tech Solutions
Contact Detail:
US Tech Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Support Representative - Contract (Hybrid) in Brentwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on US Tech Solutions. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to client service and communication. Think about specific examples from your past experiences that highlight your skills and how you can contribute to the team.
✨Tip Number 3
Show off your Excel skills! Since this role requires proficiency in Microsoft Excel, be ready to discuss your experience with VLOOKUPs and Pivot Tables. Maybe even mention a project where you used these skills to solve a problem.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Client Service Support Representative - Contract (Hybrid) in Brentwood
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Service Support Representative role. Highlight your relevant experience in client services and any specific skills that match the job description, like your proficiency with Excel.
Show Off Your Communication Skills: Since this role involves a lot of client-facing communication, be sure to showcase your ability to write professional emails. Use clear and concise language in your application to demonstrate your communication prowess.
Highlight Attention to Detail: This position requires a keen eye for detail, especially when reviewing print documents. Mention any past experiences where your attention to detail made a difference, whether in quality control or data analysis.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status!
How to prepare for a job interview at US Tech Solutions
✨Know Your Client Service Basics
Brush up on your client service skills before the interview. Be ready to discuss how you’ve handled client communications in the past, especially through email and phone calls. Think of specific examples where you provided excellent service or resolved issues.
✨Excel Skills Are Key
Since this role requires proficiency in Microsoft Excel, make sure you can confidently talk about your experience with VLOOKUPs and Pivot Tables. If possible, practice a few Excel tasks beforehand so you can demonstrate your skills if asked.
✨Attention to Detail Matters
This position involves reviewing print documents for quality control, so be prepared to discuss how you ensure accuracy in your work. Share examples of how you've caught mistakes or improved processes in previous roles.
✨Be Ready for Hybrid Work Questions
As this is a hybrid role, think about how you manage your time and productivity when working remotely. Be ready to share strategies that help you stay organised and effective while balancing in-office and remote work.
