At a Glance
- Tasks: Support and troubleshoot Windows, iOS, and Android devices while providing top-notch customer service.
- Company: Join a dynamic team in Marlborough, MA, focused on innovative IT solutions.
- Benefits: Competitive pay, hands-on experience, and opportunities for professional growth.
- Other info: Flexible work environment with opportunities to learn new technologies.
- Why this job: Make a real difference by helping users solve tech issues every day.
- Qualifications: 5+ years of experience in IT support and advanced troubleshooting skills required.
The predicted salary is between 40000 - 50000 £ per year.
The position requires extensive experience supporting Windows, iOS, and Android devices, advanced troubleshooting skills, and proficiency with a range of tools and services. The role involves troubleshooting, installation, and patch management, as well as providing customer service and training to end users.
- 5+ years’ experience in supporting Windows, iOS, and Android devices
- Advanced troubleshooting skills to fix issues on Windows 10 & 11 OS
- Hands-on experience with tools such as Azure and Intune
- Clear understanding of Entra ID joined, hybrid joined, and on-premises only machines
- Complete understanding of the Autopilot process and related troubleshooting
- Deep understanding of O365 products and related troubleshooting
- Advanced OS/software troubleshooting
- Knowledge to troubleshoot VPN issues (Zscaler) on iPads and laptops
- Experienced troubleshooting of wireless and wired networks
- Experience in Office 365 application troubleshooting and licensing models
- Hosting meetings via Teams and Zoom, managing control functions
- Effectively screen share for audience viewing of meetings
- Manage breakout rooms for audience participation
- Ability to mute and unmute during meeting calls
- Remove attendees as needed
- Launch poll questions and provide results
- Execute all other Teams and Zoom features not listed
- vMix experience a plus but not required
- Experience on SCCM and Intune troubleshooting for patching and app installation
- Provide superior customer service to all fellow employees
- Demonstrate good social skills in a professional environment
- Ability to handle multiple tasks efficiently
- Prioritize workload to ensure high-priority projects are completed first
- Assist other IT teams as needed
- Troubleshoot, install, and uninstall software when necessary
- Flexibility around new systems, processes, and responsibilities
Senior End User Computing (EUC) / IT Support Specialist in Marlborough employer: US staffing Inc
Join a dynamic team in Marlborough, MA, where we prioritise employee growth and development in the ever-evolving field of IT support. Our collaborative work culture fosters innovation and encourages continuous learning, ensuring that you are equipped with the latest skills and knowledge to excel in your role. With competitive benefits and a commitment to providing exceptional customer service, we offer a rewarding environment for those looking to make a meaningful impact.
