At a Glance
- Tasks: Manage emails, handle customer calls, and support admin tasks for a growing business.
- Company: Join a human-first team at Pickle, focused on genuine support and quality work.
- Benefits: Flexible remote work, hands-on role, and direct impact on business growth.
- Other info: Join a small, growing team that values autonomy and accountability.
- Why this job: Be the first point of contact and make a real difference in a dynamic environment.
- Qualifications: Experience in small business admin and strong communication skills required.
The predicted salary is between 12000 - 16000 £ per year.
About us
Pickle is a business enablement service. We provide fractional, embedded, human-led support across the functions that quietly keep growing businesses moving. EA and executive support, admin, customer support, operations, bookkeeping and HR.
We're not a recruitment agency, a consultancy or a software product. We sit in the gap between all three, and that gap is where the real work happens. We work alongside founder and operator-led businesses at the moments when they need more capacity, more structure, or more support than they currently have. Our people embed into client businesses and take genuine ownership of the work. No task-ticking, no arm's-length delivery. Just real judgement and follow-through.
What it's like to work here
We value autonomy and accountability. We are human-first in how we treat our clients, our candidates, and each other. We don't chase growth at the expense of quality, and we don't treat people like resources. We are a small, growing team building something we genuinely believe in, and we are looking for people who want to be part of that.
What we care about
Good work. Honest relationships. Doing things properly. We use technology and AI intentionally and we never let it replace the human judgement that actually makes the difference. We value calm over chaos, clarity over comfort, and ownership over excuses.
The Client
Our Client is a growing joinery business that needs virtual admin support to handle the day-to-day volume that comes with expansion. This is a hands-on, customer-facing admin role covering approximately 40 hours per month. You'll be the first point of contact for customers by phone and email, and the person keeping quotes, invoices, and scheduling moving without anything slipping through the cracks.
What you'll be doing
- Managing emails and the general inbox
- Handling inbound customer calls and enquiries
- Booking appointments and managing scheduling
- Preparing and sending out quotes
- Raising and sending invoices
- General admin support as the business grows
Requirements
- UK based, with English as a first language
- Experienced in small business admin — ideally with a background supporting trade, construction, or services businesses where the pace is practical and the work is varied
- Comfortable picking up the phone and speaking with customers confidently and professionally
- Able to turn around quotes and invoices accurately, without being chased
- Organised and reliable — genuine ownership of a varied workload
Benefits
- A varied, hands-on role at the centre of a growing business
- Practical work with a direct, visible impact day to day
- Flexible, remote working within GMT hours
- 40 hours per month
Administrative Assistant (UK Remote) employer: us Pickle
At Pickle, we pride ourselves on being a human-first employer that values autonomy, accountability, and genuine relationships. As an Administrative Assistant, you'll enjoy the flexibility of remote work while making a tangible impact in a growing joinery business, all within a supportive team that prioritises quality over quantity. With opportunities for personal growth and a commitment to doing things properly, Pickle is the ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Assistant (UK Remote)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like us Pickle and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at us Pickle and let us see your personality shine through!
We think you need these skills to ace Administrative Assistant (UK Remote)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and us Pickle.
Get Familiar with Our Brand:Before applying, take some time to learn about us Pickle and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at us Pickle
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress us Pickle.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which us Pickle will surely appreciate.
