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- Tasks: Connect patients with care, manage appointments, and support clinical teams.
- Company: Join Virginia Oncology Associates, a leader in cancer care in Hampton Roads and Northeast North Carolina.
- Benefits: Enjoy a rewarding work environment with a dedicated team and opportunities for growth.
- Why this job: Make a meaningful impact in healthcare while developing your communication and multitasking skills.
- Qualifications: High school diploma required; five years of office experience preferred, especially in medical settings.
- Other info: Be part of a supportive team and help improve patient experiences every day.
The predicted salary is between 24000 - 36000 £ per year.
Are you ready to make a meaningful impact in the world of healthcare? Virginia Oncology Associates, the leading force in cancer care and blood disorders in Hampton Roads and Northeast North Carolina, is looking for a dynamic Phone Scheduler to join our Centralized Operations team in Norfolk.
Why Be a VOA Phone Scheduler?
- Be the voice of empathy and efficiency, connecting patients with the care they need.
- Work with a dedicated team of professionals in a rewarding, fast-paced environment.
- Play a pivotal role in ensuring seamless communication and scheduling across multiple offices.
Responsibilities:
- Gracefully handle all incoming calls, connecting them to the right departments.
- Promptly relay messages, especially those of urgency, to clinical teams.
- Manage patient appointments with precision, ensuring their scheduling needs are met.
- Keep a watchful eye on scheduling voicemails, confirming or arranging appointments.
- Maintain provider schedules and respond to appointment alerts efficiently.
- Master the in-house paging system and manage conference call setups.
- Provide assistance and resolve issues related to our telephone systems.
- Uphold a professional and supportive environment for every caller.
- Perform clerical duties to keep our operations smooth and effective.
- Adhere strictly to HIPAA and confidentiality regulations.
Qualifications:
- A high school diploma or equivalent.
- At least five years of office experience, ideally in a medical setting.
- Proficiency in Microsoft Office (Outlook, Word, Excel) and scheduling systems.
- Experience in reception, scheduling, or telephone operations is a huge plus.
- Outstanding communication, multitasking, and customer service skills.
- Travel between locations as necessary.
Ready to be a part of something bigger? Join us at Virginia Oncology Associates, where your skills and compassion can make a difference in the lives of many. Apply today and be the change in healthcare excellence!
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.
Telephone Scheduler employer: US Oncology Network-wide Career Opportunities
Contact Detail:
US Oncology Network-wide Career Opportunities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Scheduler
✨Tip Number 1
Familiarise yourself with the healthcare industry, particularly oncology. Understanding the terminology and processes involved in cancer care will help you communicate more effectively with patients and colleagues.
✨Tip Number 2
Practice your phone etiquette skills. Since you'll be the first point of contact for patients, being warm and professional on the phone is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Brush up on your multitasking abilities. As a Phone Scheduler, you'll need to manage calls while keeping track of appointments and messages. Try using timers or apps to simulate a busy environment and improve your efficiency.
✨Tip Number 4
Network with professionals in the healthcare field. Attend local events or join online forums related to medical administration. Building connections can provide insights into the role and may even lead to referrals.
We think you need these skills to ace Telephone Scheduler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Telephone Scheduler at Virginia Oncology Associates. Highlight your relevant experience in handling calls, managing appointments, and providing excellent customer service.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your proficiency in Microsoft Office, scheduling systems, and any previous experience in a medical setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare and your ability to connect with patients. Mention specific examples of how you've successfully managed scheduling or communication in past roles.
Follow Application Instructions: After submitting your resume, don't forget to complete the quick survey as part of the application process. This step is crucial for your application to be considered.
How to prepare for a job interview at US Oncology Network-wide Career Opportunities
✨Showcase Your Communication Skills
As a Telephone Scheduler, your ability to communicate effectively is crucial. During the interview, demonstrate your verbal communication skills by speaking clearly and confidently. Be prepared to discuss how you've handled difficult calls in the past.
✨Familiarise Yourself with Healthcare Terminology
Understanding basic healthcare terminology can set you apart from other candidates. Brush up on common medical terms and phrases that may come up during the interview, especially those related to scheduling and patient care.
✨Highlight Your Multitasking Abilities
The role requires juggling multiple tasks simultaneously. Prepare examples from your previous experience where you successfully managed several responsibilities at once, such as handling calls while updating schedules or responding to urgent messages.
✨Demonstrate Empathy and Professionalism
Since you'll be the first point of contact for patients, it's important to convey empathy and professionalism. Share experiences where you provided exceptional customer service, particularly in stressful situations, to show that you can handle the emotional aspects of the role.
