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Receptionist
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US Network
Receptionist

Receptionist

Blackburn Full-Time 24000 - 36000 £ / year (est.) No home office possible
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US Network

At a Glance

  • Tasks: Deliver top-notch customer service and manage reception duties in a friendly environment.
  • Company: Join Cummins Mellor, a local solicitor firm known for its supportive team culture.
  • Benefits: Enjoy 25 days holiday, private medical insurance, and ongoing training opportunities.
  • Why this job: Be part of a valued team where your contributions truly matter and grow your career.
  • Qualifications: Good communication skills and RSA Level 2 qualification are essential; legal knowledge is a plus.
  • Other info: Work hours are Monday to Friday, 9:00am to 5:00pm, with your birthday off!

The predicted salary is between 24000 - 36000 £ per year.

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Cummins Mellor has a fantastic opportunity within a local solicitors to join them on a permanent basis.

The role will be to deliver first-class customer service to all customers on the phone and in the office, as well as provide an efficient reception and administrative service.

Main Responsibilities

  • Efficiently handle all incoming telephone calls and provide professional support to callers.
  • Greet and assist all clients and visitors in a friendly, helpful, and professional manner.
  • Prepare files for archiving (both on-site and external storage), including data input and retrieval requests.
  • Support the cashiers with general filing duties.
  • Handle incoming and outgoing recorded/special delivery post.
  • Prepare outgoing mail for delivery to the Post Office.
  • Process client card payments in person and over the phone.
  • Maintain the reception areas appearance and ensure it reflects the firms professional image.

Key Tasks

  • Log calls and forward messages to the appropriate team members.
  • Provide telephone support to directors and staff as needed.
  • Monitor and record staff attendance.
  • Allocate meeting rooms upon request from fee-earners or managers.
  • Perform various clerical and administrative duties as required.

What we\’re looking for?

  • Good communication skills with a professional telephone manner (Essential)
  • Personable and professional manner (Essential)
  • RSA Level 2 qualification (Essential)
  • Computer literacy (Essential)
  • Basic knowledge of legal procedures (Desirable)
  • Audio typing at 60 words per minute (Desirable)
  • Word processing training and/or experience (Desirable)
  • Six months work experience as an audio typist, preferably in a legal practice (Desirable)

Whats in it for you?

  • Friendly and supportive team environment
  • Working hours: 9:00am 5:00pm, Monday to Friday (35 hours per week)
  • 25 days holiday + 8 bank holidays + your Birthday off
  • Private Medical Insurance and Company Sick Pay (after 1 year of service)
  • Be part of a company where youll feel fully involved and valued
  • Ongoing training and career development opportunities

If you feel you have the skills and attitude required for this role and wish to work with a forward-thinking company to achieve great things, then apply today!

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Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Administrative

  • Industries

    Administrative and Support Services

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Receptionist employer: US Network

Cummins Mellor offers a welcoming and supportive work environment for Receptionists, where you will be part of a dedicated team committed to delivering exceptional customer service. With a focus on employee growth, the company provides ongoing training and development opportunities, alongside generous benefits such as 25 days holiday, private medical insurance, and a friendly atmosphere that values your contributions. Located within a local solicitors, this role not only allows you to engage with clients in a professional setting but also ensures you feel valued and involved in the company's success.
US Network

Contact Detail:

US Network Recruiting Team

View US Network Profile

StudySmarter Expert Advice 🤫

We think this is how you could land Receptionist

✨Tip Number 1

Familiarise yourself with the legal terminology and procedures relevant to the role. This will not only help you in interviews but also demonstrate your genuine interest in the position.

✨Tip Number 2

Practice your telephone skills by role-playing common scenarios you might encounter as a receptionist. This will help you sound confident and professional when handling calls during the interview.

✨Tip Number 3

Research Cummins Mellor and their values. Tailoring your conversation to reflect their ethos can show that you're a good cultural fit for the team.

✨Tip Number 4

Prepare questions to ask during the interview about the team dynamics and the specific challenges faced by the reception team. This shows your proactive attitude and eagerness to contribute.

We think you need these skills to ace Receptionist

Excellent Communication Skills
Professional Telephone Manner
Customer Service Orientation
Personable and Professional Demeanour
Computer Literacy
Data Input and Retrieval
Audio Typing Skills (60 wpm)
Word Processing Proficiency
Basic Knowledge of Legal Procedures
Clerical and Administrative Skills
Attention to Detail
Time Management
Ability to Handle Multiple Tasks
Team Collaboration

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the receptionist role. Emphasise your communication skills, customer service experience, and any administrative duties you've handled in the past.

Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position at Cummins Mellor. Mention specific examples of how you've provided excellent customer service and how your skills make you a great fit for their team.

Highlight Relevant Qualifications: If you have an RSA Level 2 qualification or any other relevant certifications, be sure to mention these prominently in your application. This will demonstrate your preparedness for the role.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.

How to prepare for a job interview at US Network

✨Showcase Your Communication Skills

As a receptionist, strong communication skills are essential. During the interview, demonstrate your ability to articulate clearly and maintain a professional tone, especially when discussing how you would handle phone calls and greet clients.

✨Be Personable and Professional

The role requires a friendly yet professional manner. Make sure to engage with the interviewer warmly, showing that you can create a welcoming atmosphere for clients and visitors alike.

✨Familiarise Yourself with Legal Procedures

While basic knowledge of legal procedures is desirable, it’s beneficial to show that you’ve done your homework. Mention any relevant experience or research you've conducted about the legal field to impress the interviewers.

✨Prepare for Administrative Questions

Expect questions related to administrative tasks, such as handling mail and managing files. Be ready to discuss your organisational skills and any previous experience in similar roles to highlight your suitability for the position.

Receptionist
US Network
Location: Blackburn
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