Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st & 2nd line IT support and manage helpdesk calls.
- Company: A family-run wholesaler/manufacturer with a passion for growth.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and onsite gym.
- Why this job: Join a dynamic team and enhance your tech skills while making a difference.
- Qualifications: Good problem-solving skills and familiarity with IT systems.
- Other info: Opportunity for career development in a supportive environment.
The predicted salary is between 28000 - 30000 £ per year.
We are a market leading, family run wholesaler/manufacturer supplying specialist retailers, contractors and interior designers with window furnishing products, both off the shelf and made to measure. Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure.
Responsibilities
- Provide 1st & 2nd line support to users for all PC hardware, software and associated peripherals, escalating internally or redirecting to suppliers where necessary.
- Manage and resolve support calls on the IT Helpdesk, documenting outcomes and proactively informing users of outstanding requests.
- Maintain the IT Departments technical documentation, guidelines and procedures to keep them up to date.
- Deploy and maintain PCs and associated peripherals, redeploying existing equipment to agreed standards, performing upgrades, new installations and routine procedures.
- Create user accounts for new starters on AD, Email systems and ERP systems.
- Complete daily checklist to identify early issues, resolving them as per SLAs.
- Install and configure operating systems and other software to agreed standards.
- Assist in compiling and maintaining an accurate inventory of hardware and software.
- Provide at all times a professional, courteous and rapid response to individual users.
About You
- Good analytical and problem‑solving skills.
- Ability to manage own workload and prioritise jobs appropriately.
- Ability to research unfamiliar topics and keep knowledge up to date with current technology.
- Ability to handle confidential information.
- Good communication skills, even when under pressure.
- Attention to detail.
- Ability to follow established IT policies and procedures.
- Willingness to develop role as business grows.
Technical Requirements
- Microsoft Windows Server
- Active Directory
- Office 365
- Microsoft Windows 11/10
- iOS
- PC/laptop hardware
- Multifunction, plotter, laser and label printers
- Server/storage hardware
- Virtualisation technology
- Networking – switches, routers, wireless and VPN
- IP Telephony
Benefits
- £28,000 – £30,000
- 25 days holidays plus bank holidays
- Monday – Friday 08.30am – 5pm
- Free on site parking
- Pension scheme
- Cycle to scheme work, gym onsite
- Hardship fund
- Simply Health Plan – which gives costs towards opticians, dentist, physiotherapy etc
Free to apply if you meet the above requirements.
IT Support Technician in Preston employer: US Network
Contact Detail:
US Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Preston
✨Tip Number 1
Get your networking game on! Reach out to current employees or connections in the industry. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research the company, understand their products, and be ready to discuss how your skills align with their needs. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable with common questions and refine your answers, so you can shine when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace IT Support Technician in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Technician role. Highlight your problem-solving abilities and any relevant technical knowledge, especially with Microsoft Windows and Active Directory.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support. Share specific examples of how you've provided excellent customer service or resolved technical issues in the past.
Showcase Your Communication Skills: Since good communication is key in this role, make sure your application is clear and concise. Use straightforward language and avoid jargon unless it's relevant to the job.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to shine!
How to prepare for a job interview at US Network
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows Server, Active Directory, and Office 365. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had with PC hardware and software.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you had to manage multiple support calls or resolve a tricky problem under pressure. This will demonstrate your analytical skills and ability to prioritise effectively.
✨Communicate Clearly and Courteously
Since you'll be providing support to users, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms, and be ready to discuss how you maintain professionalism even when under pressure.
✨Stay Updated on Current Technology
Research the latest trends in IT support and be prepared to discuss them. Showing that you're proactive about keeping your knowledge current will impress interviewers and highlight your willingness to grow with the business.
