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For Companies At a Glance
- Tasks: Lead and mentor a dynamic customer service team to deliver exceptional client support.
- Company: Join a vibrant company focused on people and outstanding service.
- Benefits: Competitive salary, generous holiday, pension, and life assurance.
- Why this job: Make a real difference in client relationships and team performance.
- Qualifications: Experience in customer service leadership and strong communication skills.
- Other info: Full-time, in-office role with opportunities for personal growth.
The predicted salary is between 28000 - 32000 £ per year.
We are looking for a proactive and people-focused Customer Service Team Leader to help lead our customer support team and deliver outstanding service to our existing clients. This is a hands-on role where you will support the customer service team day to day, drive client retention, and help improve service quality, performance, and engagement across the team.
What You Will Be Doing:
- Supporting, mentoring, and developing Customer Support Agents
- Running team meetings and one-to-one reviews
- Providing day-to-day operational guidance and support
- Helping retain existing clients and support contract renewals
- Supporting client engagement and ongoing relationship management
- Assisting with monthly, quarterly, and annual client reviews
- Reviewing and approving client review materials
- Monitoring KPIs and submitting weekly performance reports
- Helping forecast pipeline and support revenue targets
- Identifying opportunities for organic growth within existing clients
What We Are Looking For:
- Experience supervising or supporting a customer service team
- Background in a fast-paced, inbound/outbound customer contact environment
- Strong communication, leadership, and organisational skills
- Confident working with customer service systems and Microsoft Office
- Able to analyse information and improve processes
- Comfortable supporting recruitment, onboarding, and training
The Kind of Person You Are:
- Curious and solution-focused
- Calm, resilient, and adaptable
- Supportive, collaborative, and people-first
- Focused on quality, consistency, and results
What’s in it for you?
- Permanent role, full time, in office role
- Salary circa £28,000 - £32,000
- 28 days holiday per year, which rises by 1 day per year to a maximum of an additional 5 days
- Pension
- Life assurance - x4 salary
Customer Service Team Leader in Blackburn employer: US Network
Contact Detail:
US Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Blackburn
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Customer Service Team Leader, especially your leadership and mentoring skills.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've supported and developed team members in the past. This will highlight your ability to lead and engage a customer service team effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Team Leader in Blackburn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and leadership. We want to see how your skills align with the role of Customer Service Team Leader, so don’t hold back on showcasing your relevant achievements!
Showcase Your People Skills: Since this role is all about leading a team and engaging with clients, let your personality shine through! Use examples that demonstrate your communication and mentoring abilities. We love seeing how you’ve supported others in previous roles.
Be Specific About Your Experience: When discussing your background, be specific about your experience in fast-paced environments and any customer service systems you’ve used. We’re looking for concrete examples that show how you’ve driven performance and improved service quality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at US Network
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer service. Brush up on your knowledge about client retention strategies and how to improve service quality. This will show that you're proactive and ready to lead the team.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in supervising or mentoring a team. Think of specific examples where you've successfully guided others or improved team performance. This will highlight your leadership qualities and people-focused approach.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to tackle hypothetical scenarios related to customer service challenges. Show how you would analyse information and implement solutions. This will prove that you're solution-focused and can handle the fast-paced environment.
✨Engage with Questions
Prepare thoughtful questions about the company’s customer service goals and team dynamics. This not only shows your interest but also helps you gauge if the role aligns with your values. Remember, interviews are a two-way street!
