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For Companies At a Glance
- Tasks: Lead a dynamic customer service team and enhance client retention strategies.
- Company: A top-notch customer service provider in Blackburn.
- Benefits: Salary between £28,000-£32,000, nearly a month of paid holidays, and a pension plan.
- Why this job: Make a real difference in customer satisfaction and team performance.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 28000 - 32000 £ per year.
A leading customer service provider is seeking a proactive Customer Service Team Leader in Blackburn. In this hands-on role, you will support the customer service team, drive client retention, and improve overall service quality and performance.
Candidates should have experience in a customer contact environment, along with strong communication and organizational skills.
This full-time office role offers a salary between £28,000 and £32,000 along with nearly a month of paid holidays and a pension plan.
Customer Service Team Lead — Growth & Retention in Blackburn employer: US Network
Contact Detail:
US Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead — Growth & Retention in Blackburn
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent achievements. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their growth.
✨Tip Number 2
Practice your communication skills! Since this role is all about leading a customer service team, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use our resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces in our talent pool, so make sure you put your best foot forward!
We think you need these skills to ace Customer Service Team Lead — Growth & Retention in Blackburn
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let us see your enthusiasm for customer service! Share specific examples of how you've gone above and beyond to help customers in previous roles. This will show us that you’re not just looking for a job, but that you genuinely care about providing top-notch service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your experience in a customer contact environment and any leadership skills you have. We want to see how your background aligns with our needs, so don’t be shy about showcasing your relevant achievements!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at US Network
✨Know the Company Inside Out
Before your interview, do some digging into the company’s values, mission, and recent achievements. This will not only help you understand their culture but also allow you to tailor your answers to show how you align with their goals.
✨Showcase Your Leadership Skills
As a Customer Service Team Lead, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or improved service quality. Be ready to discuss specific strategies you used to drive client retention.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, team management, and conflict resolution. Practising your responses can help you articulate your thoughts clearly and confidently during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company’s approach to customer service and team dynamics. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
