At a Glance
- Tasks: Support customers with queries and ensure a professional service experience.
- Company: Join MiFinity, a fast-growing fintech company with a global impact.
- Benefits: Full training, supportive team, and opportunities for growth in fintech.
- Other info: Dynamic work environment with flexible schedules and a focus on teamwork.
- Why this job: Make a difference in customer service while building valuable skills.
- Qualifications: Strong communication skills and a positive attitude towards helping others.
The predicted salary is between 20700 - 25300 £ per year.
About us
Mi Finity is a fast-growing fintech company offering simple, secure and cost-effective payment solutions for businesses, merchants and customers around the world.
With over 20 years of experience in online payments, we’ve built a trusted global payments platform supported by a strong network of financial and banking partners.
Our core product, the Mi Finity e Wallet, helps customers send, receive and manage money internationally through a wide range of local payment options.
As we continue to grow, we’re building teams who are curious, supportive and ready to make an impact.
We offer a collaborative and inclusive workplace with the energy of a start-up, where people are encouraged to learn, share ideas and take ownership.
This role will be based in our Belfast office.
About the role
We’re looking for a Client Services Analyst to join our Client Services team in Belfast.
This is a great opportunity for someone who enjoys helping people, solving problems and working in a busy customer support environment.
You’ll be part of a small, friendly and high-performing team, supporting customers and working closely with colleagues across the business.
You’ll handle a range of customer queries, review information, support reporting, and help ensure our customers receive a clear, helpful, and professional service.
Full training will be provided, so you’ll have the support you need to build your knowledge of Mi Finity, our products and our processes.
To do well in this role, you’ll need to be confident communicating with customers, comfortable working through different types of queries, and able to stay positive when things get busy.
All applications will be treated in strict confidence.
Responsibilities
As a Customer Service Assistant, you will
- Respond to customer queries through our email helpdesk and other support channels.
- Help customers resolve their questions quickly, clearly and professionally.
- Work towards customer service targets, including response times, resolution quality and customer satisfaction.
- Review customer bank verification documents and make sure records are complete and accurate.
- Follow Mi Finity processes carefully when handling customer information and documentation.
- Support customer retention by providing a helpful and positive experience.
- Handle customer complaints calmly and professionally, following company procedures.
- Escalate issues to your line manager when further investigation is needed.
- Deal courteously and effectively with enquiries from customers, clients and internal teams.
- Process customer and client information in line with company procedures.
- Make sure all work is completed in line with relevant industry regulations and business requirements.
- Collate customer information for daily and weekly reports.
- Support the wider team with ad hoc tasks when required.
- The ideal candidate will have
- A willingness to work weekends as part of a rota or shift-based schedule.
- The ability to use PC, stay organised and prioritise your workload.
- A positive, team-focused attitude and a genuine interest in helping customers.
- Strong written communication skills, especially when supporting customers by email, chat or calls.
- The confidence to deal with customer requests and find practical solutions.
- A calm and empathetic approach, especially when customers need extra support.
- A proactive attitude to problem-solving.
- The ability to learn new systems and follow processes accurately.
- Good attention to detail, with a focus on getting things right the first time.
- The ability to work in a fast-paced environment.
- A willingness to learn, take feedback and adapt to change.
- Experience working towards targets or KPIs would be useful.
- A flexible approach to new tasks, changing priorities and updated processes.
- Additional languages would be a plus.
Why join Mi Finity?
- Join a growing fintech company with international reach.
- Be part of a friendly Belfast-based team where your work matters.
- Receive full training and ongoing support.
- Build experience in payments, customer service and financial technology.
- Work in a business that values teamwork, ownership and fresh ideas.
Client Services Analyst in Belfast employer: us MiFinity
MiFinity is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the flexibility and autonomy typical of a start-up environment. With a strong focus on professional development, we provide generous benefits including private healthcare, a robust pension scheme, and dedicated study leave to support your career growth. Located in vibrant cities like Dublin, Malta, and Belfast, MiFinity not only prioritises employee well-being but also fosters innovation and creativity, making it a rewarding place to build your career in the fintech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Analyst in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at us MiFinity. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like us MiFinity before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Analyst in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to us MiFinity:Your cover letter is your chance to shine! Tell us why you want to work at us MiFinity specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at us MiFinity!
How to prepare for a job interview at us MiFinity
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
