At a Glance
- Tasks: Lead and shape client success strategies while mentoring a high-performing team.
- Company: Join HRtechX, a leading HRtech community on an exciting growth journey.
- Benefits: Competitive salary, travel opportunities, and unlimited growth potential.
- Other info: Dynamic international atmosphere with opportunities for personal and professional development.
- Why this job: Make a real impact in a fast-paced start-up environment with tangible results.
- Qualifications: 5+ years of leadership experience in high-growth environments and strong project management skills.
The predicted salary is between 60000 - 80000 € per year.
About us HRtechX is a world leading HRtech community, connecting industry executives, entrepreneurs and professionals. We are a start-up on a growth journey who help leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for HR and HR Tech. We bring together the most influential executives, investors, and entrepreneurs to share their insights on how technology will shape the future of HR, as well as forge long lasting partnerships and client relationships. HRtechX is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.
Context for the Role You’ll have the chance to shape and execute the company's client success strategy, collaborate with talented teams, and make a tangible impact on the company’s success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high-performing team while directly influencing the company's continued expansion. If you're passionate about scaling a business and being part of a forward-thinking company, this is the perfect time to join and make your mark. You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders and be responsible for:
- Delivery to all clients.
- Onboarding new clients, managing the delivery process and reporting performance to clients.
This role is a critical part of the company continued growth and success.
Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top performing and innovative work environment. Set clear goals and expectations and evaluate team performance. Enabling exponential growth and expansion by focusing on what’s most important - the customer, and their success. Implementing people management best practices and the team spirit required to scale and internationalize the functions across all markets. Building and harmonizing cross-departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction. Working very closely with the organization, to take a product-led approach in creating an incredible user journey, end to end.
Requirements:
- 5+ years of leadership experience in related leadership roles in a fast paced high growth environment.
- Strong project management and process creation skills and strong ability to prioritize.
- A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup.
- Experience in client success / business operations, ideally in a high growth business.
- Strong analytical skills and fluency across relevant tools paired with commercial acumen.
- Proven success in applying automation to scale operations.
- A passion for people! For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high performing culture.
- Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business.
What the company offers:
- Unique opportunity to take ownership of client success in an ambitious company experiencing high year-on-year growth.
- The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- An inspiring, diverse, highly motivated, and international working atmosphere.
- Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
- Market-competitive compensation.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training.
Startdate Flexible Monday - Friday we work from our office and do not offer remote work.
Client Success Lead at HRtechX in London employer: us HRtechX
HRtechX is an exceptional employer, offering a unique opportunity to lead and shape the client success strategy within a dynamic start-up environment. With a strong focus on employee growth, a collaborative work culture, and the chance to make a tangible impact on the company's expansion, you will thrive in an inspiring and diverse atmosphere. Join us to develop invaluable skills while enjoying market-competitive compensation and exciting travel opportunities as we grow together.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Lead at HRtechX in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks, especially those in HRtech. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. The more people you know, the better your chances of landing that Client Success Lead role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your leadership experience and how you've successfully scaled teams in the past. Use specific examples to demonstrate your impact – numbers speak volumes!
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in their client success strategy. A little initiative can go a long way in making you stand out from the crowd.
✨Tip Number 4
Apply through our website! We’re all about making connections and finding the right fit. By applying directly, you’ll show us you’re serious about joining our team and being part of our exciting growth journey at HRtechX.
We think you need these skills to ace Client Success Lead at HRtechX in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for client success and HR tech shine through. We want to see how your passion aligns with our mission at HRtechX and how you can contribute to our growth journey.
Tailor Your Experience:Make sure to highlight your relevant experience in client success and leadership roles. We’re looking for someone who can scale operations and lead teams, so be specific about your achievements and how they relate to the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Client Success Lead position. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at HRtechX!
How to prepare for a job interview at us HRtechX
✨Know the Company Inside Out
Before your interview, dive deep into HRtechX's mission, values, and recent projects. Understanding their approach to client success and how they leverage technology will show your genuine interest and help you align your answers with their goals.
✨Showcase Your Leadership Style
As a Client Success Lead, you'll be managing a team. Be prepared to discuss your leadership philosophy and provide examples of how you've successfully mentored and grown teams in the past. Highlight specific strategies you've used to foster collaboration and innovation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client challenges. Think of scenarios where you've improved client satisfaction or streamlined operations, and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Passion for People
HRtechX values a people-centric approach. Share stories that illustrate your passion for coaching and uplifting teams. Discuss how you've created a positive work culture and the impact it had on team performance and client success.
