the business Communicate directly with customers to inform, advise and educate, and ensure that people are aware of the work we do, how it might affect them and, where necessary, to take responsibility for supporting them Support the operational teams in their communications with customers and others Act as an exemplar of customer service excellence both in the public domain and when working in the offices and depots Communicate directly with our customers on the doorstep while working collaboratively with the operational teams and Site managers Be a leading advocate in the effort to maximise customer satisfaction and minimise customer complaints Knowledge Skills, and Experience Essential Ability to adjust to a change in focus to accommodate Operational needs and the ability to work in a fast-paced environment and have a strong mind set Experience in a customer face to face service role Conscientious with the tenacity and resolve to see things through Organised and punctual Articulate
and good at explaining things Thorough, with good record keeping. IT literate, including Microsoft Office - Intermediate Word, Excel, Outlook and internet/intranet capabilities Strong oral and written communication skills Desirable Knowledge / experience of working in the utilities industry is desirable Qualifications Essential GSCEs in subjects such as English and Maths UK Driving licence Desirable A-level or degree in English About Us Costain helps to improve people's lives with integrated, leading edge, smart infrastructure solutions across the UK's energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK's leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned
by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do. Costain appreciate the time and effort taken when applying for one of our positions but, due to the high volume of responses, we are unable to provide individual feedback on candidates at application phase. We do share individual feedback following an interview . A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to the Disability Confident website
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