Senior DevOps Engineer

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

The Dev Ops Team is about ensuring all the Opayo Web Applications are delivered through Development, Test and Productions environments in an automated Continuous Delivery manner. Opayo is a high transactional environment and applications are available 24 hours a day, 365 days a year. The team ensures that the Opayo core applications are maintained, monitored and issues are responded to and resolved in line with departmental SLAs.

Key accountabilities and decision ownership:

• Maintaining and supporting Opayo Payments Applications, using monitoring tools to detect failures and investigating/resolving issues and writing custom monitoring scripts
• Working with the development teams to help design new products and architecting new solutions
• Monitor Live environment to detect failures and investigate/resolve issues
• Work closely with the Development & Test Teams to deploy software releases
• Support production systems as required inside and outside of standard working hours.
• Reducing the overhead of BAU and manual tasks and replacing them with automated solutions
• Actively contributing to the process of continual improvement, with regard to self, team and the systems you support
• Actively participating in departmental projects as per the technology roadmap
• Working with 3rd parties and partners to ensure product compliance and stability

Skills, know-how and experience:

Must have:

• Extensive experience of AWS
• Extensive experience of scripting languages
• Extensive experience of monitoring tools (SumoLogic, New Relic)
• Extensive experience of automation tools (Puppet, Ansible, Terraform)
• Extensive experience of working in a DevOps support model
• Experience of working in a highly available, high transaction, production environment
• Demonstrable experience communicating in a fast-paced, results-oriented, team-based environment

Preferred:

• Proven experience of payment gateways

Key performance indicators:

• System uptime and downtime is in accordance with Operational SLAs
• Ensure all releases follow defined processes and procedures
• Participation in Oncall rota (additional on-call allowance)
• Objectives achieved through scripts maintained in source control

Key stakeholders:

• Operations, Database, Infrastructure and Network Teams
• Agile scrum Teams
• Security Team

Location: The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. This position is not eligible for visa sponsorship.

Accessibility: We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards: U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application. We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date: Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.