Technical Sales Consultant in Newcastle upon Tyne

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever‑growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

The Technical Sales Consultant engages prospective clients throughout the sales lifecycle providing consultative solution expertise to determine optimum alignment and earn their business. As an individual contributor in a customer facing role, we are looking for a pioneering, meticulous subject matter expert who can pair business acumen with solution mastery to drive measurable results in a fast‑paced, demanding environment. The ideal candidate brings a blend of demonstrable, hands‑on proficiency across the payments industry and solutions balanced with tenacious customer advocacy, all of which will be required to meet the expectations of a high‑profile team.

Core functions

• Gather solution requirements during the sales engagement facilitating mutual agreement and alignment
• Create and deliver technical sales presentations both onsite at new and prospective partner locations as well remotely
• Stay abreast of internal product solution roadmaps in order to communicate future vision to new and prospective partners
• Maintain competitive technical and business market knowledge

Technical and Professional Requirements

Payment Industry Knowledge

• Significant knowledge of the card acceptance industry and the broader payment ecosystem, including but not limited to:
• roles and responsibilities of acquirers, issuers, payment schemes, processors, vendors, and gateways
• card‑present and card‑not‑present transaction flows
• authorization and settlement models, transaction lifecycle
• industry‑specific use cases (attended/unattended, e‑commerce, retail, hospitality, AFD, EVC, transit, CIT/MIT, etc.)
• familiarity with payment methods, digital wallets, APM/LPM
• working knowledge of EMV and contactless technologies
• familiarity with card scheme specific regulations and requirements
• familiarity with PCI DSS requirements and payment security principles
• practical knowledge of cryptography as applied in payment systems
• understanding of networking fundamentals and communication protocols, including TCP/IP, DNS, routing, NAT, VLANs, firewalls, VPNs, IPSec, TLS

Consulting and Delivery Skills

• Ability to advise customers on selecting appropriate payment solutions aligned with their business models and technical environments
• Presales support, including analysis of customer technical requirements, payment solution architecture design, participation in RFP/RFI processes and technical demos
• Implementation and post‑sales support, including support of technical integrations, troubleshooting and issue escalation, collaboration with product, development, and operations teams

Other Requirements

• Good spoken and written English skills
• Participation in technical discussions with customers, partners, and product teams
• Preparation of technical documentation and presales materials
• Involvement in international implementation projects, technical workshops, RFIs, and RFPs
• Ability to translate complex technical concepts into clear, business language and vice versa

Personal Competencies

• Ability to take responsibility and accountability for decisions, actions, and outcomes
• Analytical skills with the ability to plan, organize, and prioritize work to meet deadlines
• Ability to work in a structured, efficient, and accurate manner
• Resilience under pressure; proactive approach and willingness to take initiative in problem solving
• Ability to respond quickly and positively to change
• Team‑oriented mindset with interpersonal skills and the ability to communicate openly and directly
• Experience working in multicultural and matrix‑driven environments
• Experience in maintaining effective customer and vendor relationships
• Willingness to learn, take ownership, and embrace new challenges

What will set you apart

• Ability to simplify the complex
• Critical thinking in addition to pattern identification and the ability to consider different perspectives and possibilities
• Quickly grasp emerging technology, products, and solutions
• Bias for urgency, automation, and data‑validated outcomes
• Excels within highly matrixed environment amongst competing stakeholders

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market‑competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance‑based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

Closing Date

Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.