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- Tasks: Drive revenue growth by upselling and cross-selling to existing customers.
- Company: Join US Bank, a leader in customer account management.
- Benefits: Competitive salary, great work environment, and opportunities for career advancement.
- Other info: Focus on retention and developing strategies for long-term customer success.
- Why this job: Make a real impact on customer relationships and drive business success.
- Qualifications: At least one year of experience in customer account management and strong relationship skills.
The predicted salary is between 35000 - 45000 £ per year.
Us Bank is seeking a motivated Customer Account Manager in Newcastle upon Tyne to oversee a group of Elavon’s base customers. This role is key in driving revenue growth through upselling and cross-selling efforts, while ensuring excellent customer service and account management.
The ideal candidate will have at least a year of experience in customer account management, strong relationship-building skills, and a proven track record of exceeding revenue targets. This position is focused on retention and will contribute to developing plans for increased product penetration and longevity of customer accounts.
Strategic Account Growth Manager in Newcastle upon Tyne employer: Us Bank
Contact Detail:
Us Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Growth Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Strategic Account Growth Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for account management roles and practice your answers. Highlight your experience in upselling and cross-selling, and be ready to share specific examples of how you've exceeded revenue targets.
✨Tip Number 3
Show off your relationship-building skills! During interviews, emphasise your ability to foster strong customer relationships. Share stories that demonstrate how you've maintained customer satisfaction while driving growth.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Strategic Account Growth Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Strategic Account Growth Manager role. Highlight your experience in customer account management and any achievements in upselling or cross-selling. We want to see how you’ve driven revenue growth in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with our needs. Don’t forget to mention your relationship-building skills and any relevant successes you've had in exceeding targets.
Showcase Your Customer Service Skills: Since this role is all about excellent customer service, make sure to include examples of how you’ve gone above and beyond for customers in the past. We love to see candidates who genuinely care about their clients and can maintain strong relationships!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Us Bank
✨Know Your Numbers
Before the interview, brush up on your past achievements in customer account management. Be ready to discuss specific revenue targets you've exceeded and how you achieved them. This will show that you not only understand the role but also have a proven track record.
✨Build Rapport
Since this role is all about relationship-building, practice your interpersonal skills. Think of ways to connect with the interviewer, perhaps by sharing relevant experiences or insights about customer service. A friendly, engaging approach can make a lasting impression.
✨Understand the Product
Familiarise yourself with Elavon’s products and services. Knowing what you’re talking about will help you articulate how you can drive product penetration and retention for their customers. It shows you're proactive and genuinely interested in the company.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, growth opportunities, or how success is measured in the role. It demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.