Operations Administrative Assistant and Office Manager in Newcastle upon Tyne

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description: Primarily provides support for the Opayo Operations teams based in Newcastle. This includes the monitoring and execution of control measures, the completion of escalated cases and other reasonable Operations administrative functions. Other duties to include the daily maintenance and smooth running of the Newcastle office. This would typically include the ordering of supplies, general condition of the space, liaising with Facilities Management/site management and any other office focused tasks.

• Maintaining and enhancing the relationship with key operational stakeholders and using these relationships to drive performance improvement and to respond to on-the-day events.
• Own the delivery of Operational controls maintaining a high standard in accordance with BLQA criteria.
• Support Nightshift and CS functions by monitoring and completing escalated cases.
• Be involved in the awareness and delivery of the BCP for the Opayo Operations.
• Be the local liaison for the Office visitors, facilities, real estate and security teams.
• Administer site access for colleagues including temporary access passes.
• Management of the office post and correspondence and liaising with onsite building admin personnel.
• Oversee maintenance of the office, including managing contractors (cleaners/maintenance etc.) and the general good condition of the environment.
• Manage administration of suppliers via Facilities Management for the office.
• Point of contact with the business park team, ensuring staff have visibility of facilities and events organised by the business park.
• Supporting business campaigns and communication – being a point of contact for the marketing team in Newcastle.
• Managing meeting rooms and associated equipment on site.

Skills & experience required:

• Flexible, friendly and approachable with a positive approach to problem solving.
• Technical experience within payments ideally Opayo systems and processes.
• Ability to think on your feet and adapt to situations as they unfold.
• High attention to detail and awareness of brand importance.
• Has the ability to deal with confidential matters with integrity and has a mature approach to problem-solving.
• Strong organisational skills.
• Someone who builds rapport, is supportive and focussed on delivering the best outcomes.
• Excellent Microsoft Office skills: PowerPoint, Excel, Word and Outlook.
• Comfortable with technology (Teams, Excel, cloud based software, etc).
• Desire to learn about and understand the payments industry.

Additional information: The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. This position is not eligible for visa sponsorship.

Accessibility: We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards: U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness.
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application. We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date: Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.