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- Tasks: Manage customer accounts, drive revenue growth, and ensure excellent customer experiences.
- Company: Join a leading financial services provider with a focus on innovation and collaboration.
- Benefits: Competitive salary, performance incentives, and opportunities for professional development.
- Other info: Dynamic work environment with strong career progression opportunities.
- Why this job: Make a real impact by helping customers thrive with our payment solutions.
- Qualifications: 1+ years in customer account management and a passion for sales.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Customer Account Management Manager, the successful candidate will be responsible for the management of a specific group of Elavon’s base customers in UK geography. The role will deliver revenue growth through upselling and cross-selling of existing products and services across the designated account base. The successful candidate will ensure that new customers to Elavon are welcomed to the organisation appropriately and that each customer has an account management plan focusing on increasing product penetration and gaining customer longevity.
Accountabilities for your role:
- Achieve set monthly targets in respect of sales and accounts retained.
- Follow up on each account with customers to ensure they understand the offering/promotion presented.
- Provide accurate reports on daily, weekly, monthly activity, including inbound and outbound calls.
- Responsible for forecast of revenue & in-year new business.
- Achieve and deliver on key KPIs as set out by line manager.
- Update the CRM systems with the outcome and success of each communication with the customer.
- Understand and sell the whole card payment product suite including Dynamic Currency Conversion, Multi Currency Conversion, Elavon Payment Gateway and other value-added solutions.
- Ensure that upselling and cross-selling where appropriate is introduced.
- Maintain awareness and knowledge of the business market, card payment industry, competitors and internal activities to ensure that all business opportunities are identified, considered and closed appropriately.
Competencies for your Role:
- Drive for results: Pursues goals with energy and perseverance; works to overcome barriers and challenges to produce desired results.
- Collaboration: Develops good working relationships with others; encourages an inclusive collaborative environment and open dialogue.
- Agility & Innovation: Demonstrates flexibility in dealing with fast-changing priorities and different or challenging situations.
- Talent Development & Engagement: Provides others with clear direction; motivates and empowers others.
- Risk Management: Appropriately identifies and manages risks, in compliance with applicable laws, rules and regulations.
- Ethics and Trust: Maintains high ethical standards; gains the confidence and trust of others through honesty, integrity and authenticity.
Technical Competencies for your Role:
- Leaving Certificate or equivalent as standard.
- At least 1 year’s experience in a customer account management role in a sales-driven environment.
- Evidence of consistently hitting and overachieving revenue targets.
- Ability to prioritise and manage a large portfolio with a strong focus on retention and growing your book of business.
- Excellent time management and organisational skills.
- Proven ability to develop and maintain relationships at all levels of a company.
- Broad commercial and financial acumen and awareness of issues involved in negotiating.
- An influential and highly effective communicator with strong interpersonal skills.
- A team player able to work and support colleagues across a multinational organisation.
- A willingness to accept change and the ability to maintain effectiveness in a changing environment.
- Strong relationship building and influencing skills.
- Interested in learning about the Elavon business and has a general ‘can-do’ attitude.
This role has been identified as Controlled Function (“CF 4”) under the CBI Regulations. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of the CBI’s Fitness and Probity Regime and the Conduct Standards.
This role requires working from a U.S. Bank location three (3) or more days per week.
We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.
U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements.
Customer Account Manager in Newcastle upon Tyne employer: Us Bank
Contact Detail:
Us Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer base and think about how you can contribute to their growth. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Account Manager. Highlight your sales achievements and how you've built strong relationships with clients in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team at Elavon.
We think you need these skills to ace Customer Account Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your experience in account management and sales, and show how you can drive results and build relationships with customers.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've hit or exceeded revenue targets in the past. We love seeing numbers that demonstrate your success in previous roles!
Be Authentic: Let your personality shine through in your application. We value honesty and integrity, so be yourself and share what makes you passionate about customer account management and the card payment industry.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at StudySmarter!
How to prepare for a job interview at Us Bank
✨Know Your Products Inside Out
As a Customer Account Manager, you'll need to be well-versed in the card payment product suite. Make sure you understand each product's features and benefits so you can confidently discuss them during the interview. This will show your potential employer that you're ready to upsell and cross-sell effectively.
✨Demonstrate Your Sales Success
Be prepared to share specific examples of how you've achieved or exceeded sales targets in previous roles. Use metrics and figures to back up your claims. This not only highlights your experience but also aligns with the company's focus on revenue growth.
✨Showcase Your Relationship-Building Skills
The role requires strong relationship management abilities. Think of instances where you've successfully built rapport with clients or colleagues. Be ready to discuss how you maintain long-term relationships and ensure customer satisfaction, as this is key to minimising attrition.
✨Prepare for Scenario Questions
Expect questions that assess your agility and problem-solving skills. Prepare for scenarios where you might need to adapt to changing priorities or overcome challenges. Practising these responses will help you demonstrate your ability to thrive in a dynamic environment.