RN Acute Care Services Coordinator in Torpoint

The RN Acute Care Service Coordinator partners with the IAC Medical Director to build one world-class integrated acute care team across the care continuum, ensuring safe & controlled care transitions and implementing high-functioning, cost-positive protocols & quality measures. The role comprises three fundamental capabilities: practice management, opportunity identification, and model implementation/change acceleration.

Location: Ascension St. John Medical Center

Essential Job Functions

• Supports the Medical Director in deploying a well-structured site operating rhythm for the IAC team (Physicians, APPs, Scribes, and Administrative Assistants), including but not limited to:
• Daily provider census-driven workflow process
• Rounding / Discharge Huddles and Care Coordination Support across ED, HM and Post-Acute
• Driving site process around accountable task management (Action Register) and delivery dates
• Reinforcing clear expectations with the clinical team
• Works with site administration and clinical team to identify, plan, and drive improvements in a project management environment.
• Readmission reduction, ED time and efficiency metrics, Patient experience.
• Under the direction of the USACS Bundled Payments for Care Improvement Advanced leader, collaborates closely with patients and their healthcare teams to ensure efficient, effective, and patient-centered care coordination during care transitions.
• Quick to identify issues and develop thoughtful opinions; data analysis, as well as the ability to navigate the hospital organization expertly and bring resources to the table.
• Act as an agent of change and become the hospitals' point of contact for a difficult-to-manage situation.

Execution Knowledge, Skills and Abilities

• Effectively identifies metrics at risk and confirms action plan in place.
• Ensures a data-driven approach to identifying/prioritising aspects of a problem.
• Executes in an organised and effective manner (with minimal instruction, oversight, and re-work) within the allotted time.
• Maintains a high say/do ratio and drives accordingly via direct/indirect influencing … does not let things fall through the cracks.
• Actively monitors action plans to ensure issues are addressed and changes are instituted.

Clear And Concise Communication

• Ensure timely and clear communication with clinical leadership, hospital administration, and other site personnel.
• Provides structured written communications.
• Prepares easily understandable documents that facilitate timely and efficient project work & decision-making.
• Uses the appropriate communication style to clearly articulate issues/ideas/solutions/progress at all levels.

Business Impact / Challenge and Out-of-the-Box Thinking

• Able to challenge the status quo and suggest changes and improvements to existing processes and procedures.
• Quick to leverage critical thinking skills in summarising problem statements and arriving at core business needs.
• Understands business and can link activities with business objectives.
• Effectively negotiates and obtains buy-in with local leaders for improvement projects.

Leadership

• Works as a dyad partner with the Integrated Acute Care Site Medical and Quality Director.
• Persistent and with courage and conviction; assists medical leaders in driving challenging issues appropriately within a team.
• Works with diverse team members to build a unified vision that inspires and engages them.
• Ability to motivate others.
• Identifies weaknesses and seeks opportunities to develop needs … goes outside comfort zone.
• Displays integrity to high ethical standards and a commitment to USACS values.
• Does the right thing.

Education and Experience

• BSN required.
• Five or more years of relevant work experience emphasising performance improvement, data, and project plan management.
• Clinical experience, i.e., Emergency / Outpatient, Inpatient, and Post-Acute settings, a plus.

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift to 15 pounds.
• Close visual acuity is required to perform the job.

Salary Range: $78,566 - $145,347

Benefits

• Medical, dental, and vision insurance options
• Health savings accounts (HSA) and flexible spending accounts (FSA)
• 401(k) employee and employer contributions
• Paid time off, including vacation, sick leave, and company holidays
• Paid parental leave & family support benefits
• Short-term and long-term disability insurance
• Life and accidental death & dismemberment (AD&D) insurance
• Employee assistance programs & wellness resources

Additional compensation may include bonus eligibility, equity, or other incentive programs, depending on the role. Specific benefit offerings and eligibility will be provided during the hiring process and may be subject to change in accordance with applicable laws and company policies.