At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service in a dynamic environment.
- Company: Join Uris Group, a vibrant company focused on employee experience and growth in the insurance sector.
- Benefits: Enjoy flexible working, wellbeing programs, discounts, and a generous pension scheme.
- Other info: Participate in community initiatives and annual awards to celebrate achievements.
- Why this job: Be part of a diverse team that values your ambitions and offers real career progression.
- Qualifications: Bring enthusiasm, strong communication skills, and a passion for helping others.
The predicted salary is between 22050 - 26950 £ per year.
Are you looking to join a fast-paced, flexible, and challenging business that cares deeply about its people and customers? Do you want to develop your skills and knowledge within a passionate team that celebrates diversity? If so, this role is perfect for you!
We offer more than just a fantastic, inclusive culture. Our benefits include:
- Apprenticeships
- Bonuses
- Participation in our annual Spotlight Awards
- Community Trust initiatives
- Recognition portal – Applause
What We Are Looking For:
- Enthusiasm and passion for delivering excellent customer service
- Effective communication and strong listening skills
- A genuine desire to help people
- Adaptability to different situations and strong decision-making abilities
- Aiming for real career progression
What We Offer:
As a growing business, we focus on developing our team from within, offering vast opportunities for progression. We are committed to noticing, nurturing, and supporting your ambitions. There are numerous ways to grow your skills and advance in your role. Additional benefits include:
- Wellbeing programs
- Sick pay
- Discounts across many big-name brands, including supermarkets, gyms, restaurants, PMI, and healthcare cash plans
Further Benefits:
- Employer pension contribution of 6% (with employee contribution of 2%)
- Good work-life balance with flexible working arrangements
- Life Assurance at four times your base salary
- Group Income Protection
- Generous annual leave entitlement
- Flexible benefits such as discounted gym memberships, restaurant discounts, PMI, healthcare cash plans, and more
- Learning & Development opportunities, including study support and apprenticeships
About the Company:
Within the newly formed Uris Group (formerly Direct Group), we have worked hard to create a company culture that enhances the employee experience and values our people. There are many opportunities across various sectors of the insurance industry, making this an exciting time to join our community. We believe in growing our own talent and creating opportunities for the future.
Customer Services Advisor in Doncaster employer: URIS Group
Join the Uris Group as a Customer Services Advisor and experience a vibrant work culture that prioritises employee wellbeing and development. With a strong commitment to inclusivity, we offer extensive benefits such as flexible working arrangements, generous annual leave, and numerous opportunities for career progression within the insurance industry. Our supportive management team is dedicated to nurturing your ambitions, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at URIS Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like URIS Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to URIS Group:Your cover letter is your chance to shine! Tell us why you want to work at URIS Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at URIS Group!
How to prepare for a job interview at URIS Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
