At a Glance
- Tasks: Provide excellent customer service and manage customer queries with a positive attitude.
- Company: Join Urgo Medical, a fast-growing company dedicated to improving patients' health.
- Benefits: Gain valuable experience in a supportive environment with a focus on innovation.
- Other info: Be part of a family-owned company with a long-term vision and international presence.
- Why this job: Make a real impact while learning and growing in a dynamic team.
- Qualifications: A level or equivalent and prior customer service experience required.
The predicted salary is between 25000 - 30000 £ per year.
Do you want to give meaning to your career and play a key role in a fast-growing company, certified Great Place To Work®, and innovating to improve patients’ health? Join us at Urgo Medical as Customer Service Assistant!
Are you looking for a company where your work has meaning, where you can make a real impact and learn every day? At Urgo Medical, we believe innovation can transform lives. Our mission: to help patients heal faster and better, through cutting-edge products and innovative digital services. Some wounds are severe, can become chronic, or may become infected, causing pain and isolation. We take on this challenge every day by developing solutions that accelerate healing and by leading ambitious projects, such as our goal to create the world’s first artificial skin!
Urgo Medical is also a unique company: French, family-owned (we focus on a long-term vision and put our teams at the heart of our success), the most dynamic in its sector (+10% in 2024), and international (present in 17 countries). By joining us, you will discover our mission, our foundation, our commitment to local industrialisation, and the authentic energy of our teams. At Urgo Medical, we have many strengths: industrial, R&D, commercial... and all of them are essential. If you want to combine passion, impact, and innovation, this position is for you!
KEY ACCOUNTABILITIES
- Excellent customer service skills in dealing with customer queries; the ability to handle and resolve difficult situations quickly via telephone and email, offering a positive and friendly customer experience in every transaction.
- Processing customer information and orders accurately and with attention to detail through the SAP order processing system.
- Building strong working relationships with key accounts, and taking responsibility for ensuring their end-to-end Urgo experience is well managed and organised.
- Achievement of all key KPI metrics for the department, including but not limited to: number of orders processed, number of inputting errors, telephone call handling etc.
- Working as part of a team to maximize efficiencies within the department, modernizing processes and coming up with creative ideas to improve service levels.
- Generation of well-presented, accurate reports as required.
- Acting as a point of contact internally for other departments including: Business Development, Industry, Marketing, Finance and Sales.
This job description and person specification is provided as a guide to the main duties and responsibilities of the post. The post-holder is required to work flexibly and to undertake such other duties as may be reasonably required.
KEY COMPETENCIES
- Organisation and timeliness: Is aware of key objectives and requirements and organises their time effectively in order to meet all deadlines. Is able to prioritise effectively.
- Effective communication: Able to communicate assertively, accurately and concisely to a variety of audiences. Adapts communication methods based on the situation. Clearly and concisely communicates using spoken or written communication. Responds appropriately to questions, objections or challenges.
- Working under Pressure: Works well under pressure, maintaining consistency of output, as well as consistency of behaviours when in a busy environment.
- Energy and positivity: Consistently maintains high levels of activity or productivity. Operates with a ‘can do’ attitude, showing effectiveness and determination.
- Curiosity and Innovation: Is not afraid to ask questions where there is a lack of clarity, to challenge the way things are done, and to suggest new ideas.
- Customer Focussed: Has a passion for Customer Service, enjoys the challenge of dealing with a spectrum of different personalities and requirements. Provides excellent customer service, to both internal and external customers, in every interaction.
- Professional ethics: Works with the highest standards of professional behaviour and ethical principles, acting with honesty and integrity at all times.
Qualifications and Experience:
- A level or equivalent essential.
- Prior experience of working in a customer facing role - such as Customer Services, Call Centre or Contact Centre.
- Data inputting experience.
Customer Service Assistant (Maternity Cover) in Leicester employer: Urgo Medical UK & Ireland
At Urgo Medical, we pride ourselves on being a Great Place To Work® where your contributions truly matter. Our supportive work culture fosters innovation and collaboration, providing ample opportunities for personal and professional growth while making a meaningful impact on patients' lives. Join our dynamic team in a family-owned environment that values long-term vision and commitment to excellence, all while working towards groundbreaking advancements in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Maternity Cover) in Leicester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Urgo Medical UK & Ireland.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Urgo Medical UK & Ireland. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Assistant (Maternity Cover) in Leicester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Urgo Medical UK & Ireland.
How to prepare for a job interview at Urgo Medical UK & Ireland
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Urgo Medical UK & Ireland's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Urgo Medical UK & Ireland offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
