At a Glance
- Tasks: Provide exceptional customer service and support to enhance patient experiences.
- Company: Join Urgo Medical, a certified Great Place To Work® focused on innovation in healthcare.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Flexible role with a focus on teamwork and creativity in problem-solving.
- Why this job: Make a real impact on patients' lives while developing your skills in a supportive team.
- Qualifications: A levels or equivalent and prior customer service experience required.
The predicted salary is between 24000 - 28000 £ per year.
Do you want to give meaning to your career and play a key role in a fast-growing company, certified Great Place To Work®, and innovating to improve patients’ health? Join us at Urgo Medical as Customer Service Assistant!
At Urgo Medical, we believe innovation can transform lives. Our mission is to help patients heal faster and better, through cutting-edge products and innovative digital services. Some wounds are severe, can become chronic, or may become infected, causing pain and isolation. We take on this challenge every day by developing solutions that accelerate healing.
Key Responsibilities:
- Handle and resolve difficult situations quickly via telephone and email, offering a positive and friendly customer experience.
- Process customer information and orders accurately through the SAP order processing system.
- Build strong working relationships with key accounts, ensuring their end-to-end Urgo experience is well managed and organised.
- Achieve all key KPI metrics for the department, including orders processed and telephone call handling.
- Work as part of a team to maximise efficiencies within the department, modernising processes and improving service levels.
- Generate well-presented, accurate reports as required.
- Act as a point of contact internally for other departments including Business Development, Industry, Marketing, Finance, and Sales.
Key Competencies:
- Organisation and Timeliness: Organise time effectively to meet deadlines and prioritise effectively.
- Effective Communication: Communicate assertively and concisely to various audiences, adapting methods based on the situation.
- Working Under Pressure: Maintain consistency of output and behaviours in a busy environment.
- Energy and Positivity: Maintain high levels of activity and operate with a 'can do' attitude.
- Curiosity and Innovation: Ask questions for clarity, challenge existing processes, and suggest new ideas.
- Customer Focused: Provide excellent customer service to both internal and external customers.
- Professional Ethics: Work with the highest standards of professional behaviour and ethical principles.
Qualifications and Experience:
- A level or equivalent essential.
- Prior experience in a customer-facing role such as Customer Services, Call Centre, or Contact Centre.
- Data inputting experience.
Customer Service Assistant (Maternity Cover) employer: Urgo Medical UK & Ireland
At Urgo Medical, we pride ourselves on being a Great Place To Work® where your contributions truly matter. Our supportive and innovative work culture fosters personal and professional growth, allowing you to make a meaningful impact in the healthcare sector while working alongside passionate colleagues. With a commitment to employee development and a family-owned ethos, we offer a unique opportunity to be part of a dynamic team dedicated to transforming patient care and advancing medical solutions.
