At a Glance
- Tasks: Oversee daily operations of the URC Resources Hub and manage user enquiries efficiently.
- Company: Join a dynamic team dedicated to providing excellent support and resources.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Enjoy a collaborative environment with a focus on continuous improvement.
- Why this job: Be the go-to person for helpdesk queries and make a real difference in user experience.
- Qualifications: Strong organisational skills and a proactive approach to problem-solving.
The predicted salary is between 38599 - 40180 £ per year.
We are seeking a proactive and organised Hub and Helpdesk Coordinator to oversee the day‑to‑day operation of the URC Resources Hub and deliver an efficient, user‑focused helpdesk service. In this role, you will be the first point of contact for enquiries, triaging and tracking queries through to resolution and escalating issues as needed.
You will monitor Hub performance, flag content and technical issues, maintain service documentation and coordinate closely with the relevant teams and users to ensure a consistent and reliable service. The role also involves preparing regular performance reports and escalating risks or development needs, helping to support continuous improvement of the Hub’s operations.
URC Resources Hub & Helpdesk Coordinator employer: Urc5
As a URC Resources Hub & Helpdesk Coordinator, you will join a dynamic and supportive team in London, where collaboration and innovation are at the heart of our work culture. We offer competitive salaries, a hybrid working model, and ample opportunities for professional development, ensuring that you can grow your skills while making a meaningful impact in the community. Our commitment to employee well-being and continuous improvement makes us an excellent employer for those seeking a rewarding career.
