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For Companies At a Glance
- Tasks: Manage office operations, reception, and facilities to create a welcoming workspace.
- Company: URBN UK Limited is a vibrant global retailer with a strong community focus.
- Benefits: Enjoy flexible hours, gym access, employee discounts, and a paid volunteer day.
- Why this job: Join a dynamic team that values community, growth, and a positive work culture.
- Qualifications: Experience in office management, strong organisational skills, and proficiency in MS Office required.
- Other info: Bring your dog to work and enjoy a supportive environment for personal development.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands. With stores in more than 10 European countries and a strong e-commerce presence, we're driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do.
Role Summary
As the Office Manager, you will hold a crucial role in ensuring a productive, comfortable, and well-maintained workspace for all employees, fostering a positive and efficient work culture. You will be responsible for managing various areas, including office administration, reception, staff kitchens as well as overseeing hard and soft services in partnership with the URBN Shared Services team. This role requires excellent organizational skills, a proactive approach, and the ability to handle diverse responsibilities in a fast-paced environment.
What You'll Be Doing
- Office Administration & Reception Management: Supervise the reception area to ensure a professional and welcoming environment for visitors and staff. Greet and assist visitors, answer incoming calls, and handle inquiries in a courteous and efficient manner. Oversee general office operations, including managing schedules, coordinating meetings, and maintaining office records and files. Ensuring office supplies and equipment are stocked and well maintained. Coordinate incoming and outgoing mail, packages, and deliveries. Ownership of the preparation of the new starter ID cards.
- Cleaning & Facilities Management: Supervise cleaning staff and ensure the office premises are maintained to a high standard of cleanliness and hygiene. Implementing cleaning schedules, safety protocols, and waste management procedures. Coordinate repairs and maintenance services, including HVAC systems, plumbing, electrical, and other facilities-related issues.
- General Administrative Support: Assist with HR-related tasks, including employee onboarding, record keeping, and leave management. Collaborate with relevant departments to support office event planning and coordination.
- Team Leadership & Development: Recruit, train, and supervise a team of reception and security staff. Provide guidance, performance feedback, and professional development opportunities to ensure a motivated and skilled workforce. Foster a positive work environment, promoting teamwork, open communication, and a customer-focused mindset.
What You'll Need
- Proven experience as an office manager or in a similar administrative role, preferably with responsibilities for reception, facilities, and cleaning management.
- Excellent organizational and multitasking abilities, with a strong attention to detail.
- Outstanding interpersonal and communication skills, both written and verbal.
- Proficiency in office software and tools, including MS Office (Word, Excel, PowerPoint) and facility management software.
- Strong problem-solving skills and the ability to adapt to changing priorities and circumstances.
- Knowledge of health and safety regulations and best practices in facility management.
- A proactive and hands-on approach with a focus on delivering exceptional service to internal stakeholders.
The Perks
- Work-life balance: Flexible start and finish times, Bring your dog to work.
- Wellbeing: Employees Assistance program to support with mental, physical and financial health, Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount of external gym memberships, Private Medical Insurance.
- Employee Discount: Up to 40% off at all URBN Brands.
- Community: One paid day to either volunteer or fundraise for a charity of your choice.
- Travel: Cycle to work scheme, season ticket loan.
- Continued Development: We offer structured support within the business alongside continued learning and development.
URBN Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
URBN - Office Manager employer: URBN
Contact Detail:
URBN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land URBN - Office Manager
✨Tip Number 1
Familiarise yourself with URBN's core values and culture. Understanding what drives the company will help you align your approach and demonstrate how you can contribute to their community-focused environment during any discussions.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed office operations in previous roles. Be ready to discuss specific challenges you faced and how you overcame them, showcasing your proactive approach.
✨Tip Number 3
Network with current or former employees of URBN if possible. They can provide insights into the office culture and expectations, which can be invaluable when tailoring your approach to the role.
✨Tip Number 4
Prepare to discuss your experience with health and safety regulations, as well as facility management best practices. Being knowledgeable in these areas will demonstrate your readiness to handle the responsibilities outlined in the job description.
We think you need these skills to ace URBN - Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office management, reception duties, and facilities oversight. Use specific examples that demonstrate your organisational skills and ability to multitask in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for creating a positive work environment. Mention how your proactive approach and problem-solving skills align with URBN's values and the responsibilities of the Office Manager role.
Showcase Communication Skills: In both your CV and cover letter, emphasise your outstanding interpersonal and communication skills. Provide examples of how you've effectively managed teams or communicated with stakeholders in previous roles.
Highlight Relevant Software Proficiency: Mention your proficiency in office software, particularly MS Office and any facility management tools you have used. This will demonstrate your readiness to handle the technical aspects of the Office Manager position.
How to prepare for a job interview at URBN
✨Showcase Your Organisational Skills
As an Office Manager, your ability to organise and multitask is crucial. Prepare examples from your past experiences where you successfully managed multiple responsibilities, such as coordinating meetings or overseeing office supplies.
✨Demonstrate Strong Interpersonal Skills
This role requires excellent communication skills. Be ready to discuss how you've effectively interacted with colleagues and visitors in previous positions, highlighting your ability to create a welcoming environment.
✨Familiarise Yourself with Health and Safety Regulations
Understanding health and safety regulations is key for this position. Brush up on relevant laws and best practices, and be prepared to discuss how you would implement these in the workplace.
✨Prepare for Team Leadership Questions
Since you'll be leading a team, think about your leadership style and how you motivate others. Have examples ready of how you've trained or developed staff in the past, and how you foster a positive work culture.
