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For Companies At a Glance
- Tasks: Create an inspiring customer experience while driving sales and maintaining store operations.
- Company: Join Free People, a vibrant brand that celebrates individuality and diversity.
- Benefits: Enjoy up to 40% off, flexible hours, and a supportive work-life balance.
- Why this job: Be part of a dynamic team and make genuine connections with customers.
- Qualifications: Bring your energy, communication skills, and passion for the Free People brand.
- Other info: Great opportunities for personal growth and development in a fun environment.
The predicted salary is between 24000 - 36000 £ per year.
Location: 159 High St, Guildford, GU13AJ United Kingdom
Role Summary: To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You'll Be Doing:
- Exceed the customer's service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer's needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
Also may include:
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer's zip code or email address.
- Ring transactions efficiently - issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You'll Need:
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
- Heart and soul for the FP brand.
- Experience being a team player.
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
The Perks:
- Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Stylist (Seasonal FTC) - Guildford, UK employer: URBN
Contact Detail:
URBN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free People Stylist (Seasonal FTC) - Guildford, UK
✨Tip Number 1
Get to know the Free People brand inside out! Familiarise yourself with their style, values, and customer experience. This will help you connect with customers and show that you're genuinely passionate about the role.
✨Tip Number 2
Practice your people skills! Building genuine relationships is key, so think of ways to engage with customers. Maybe even role-play with a friend to get comfortable with greeting and assisting customers.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working various hours, so be prepared to discuss your availability. Show that you're eager to jump in whenever needed, especially during busy times.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up if you can!
We think you need these skills to ace Free People Stylist (Seasonal FTC) - Guildford, UK
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for the Free People brand and how it resonates with your own style.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Think about how your past roles have prepared you for creating that unique customer experience we’re all about at Free People.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the role. Avoid fluff and focus on what really matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at URBN
✨Know the Brand Inside Out
Before your interview, dive deep into Free People's brand ethos and lifestyle. Familiarise yourself with their latest collections, values, and customer engagement strategies. This will not only show your passion for the brand but also help you connect your personal style to their vision.
✨Showcase Your People Skills
As a stylist, building genuine relationships with customers is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you exceeded expectations or turned a challenging situation into a positive experience.
✨Demonstrate Flexibility and Team Spirit
Highlight your ability to thrive in a fast-paced environment and work flexible hours. Share experiences where you collaborated with a team to achieve store goals or adapted to changing circumstances. This will show that you're ready to jump in wherever needed.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company culture. For example, ask about opportunities for growth within the organisation or how the team celebrates successes together.
