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- Tasks: Create an inspiring customer experience while driving sales and maintaining store operations.
- Company: Join Free People, a vibrant brand known for its unique lifestyle and fashion.
- Benefits: Enjoy flexible hours, employee discounts, and wellness support including private medical insurance.
- Why this job: Be part of a fun team that values individuality and offers growth opportunities.
- Qualifications: Bring energy, strong communication skills, and a passion for the Free People brand.
- Other info: Work in a dynamic environment with a focus on diversity and inclusion.
The predicted salary is between 18000 - 30000 £ per year.
Location: This position is located at 159 High St, Guildford, GU13AJ United Kingdom.
Role Summary: To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You'll Be Doing: Exceed the customer's service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer's needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
Also may include: Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer's zip code or email address.
- Ring transactions efficiently - issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You'll Need:
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
- Heart and soul for the FP brand.
- Experience being a team player.
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
The Perks:
- Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Stylist - Guildford, UK employer: URBN
Contact Detail:
URBN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free People Stylist - Guildford, UK
✨Tip Number 1
Familiarise yourself with the Free People brand and its lifestyle. Understanding their unique style and customer base will help you connect with potential customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a retail-like scenario. This will help you build confidence in greeting customers, understanding their needs, and providing tailored suggestions, which are key aspects of the stylist role.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by sharing relevant experiences from previous jobs or activities. Highlighting your adaptability and teamwork skills can set you apart as a candidate who thrives under pressure.
✨Tip Number 4
Be prepared to discuss how you would handle specific customer service scenarios. Think about examples where you've gone above and beyond for a customer, as this will demonstrate your commitment to exceeding customer expectations, a crucial part of the Free People Stylist role.
We think you need these skills to ace Free People Stylist - Guildford, UK
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Free People's brand image and lifestyle. This will help you convey your passion for the brand in your application and demonstrate how you can contribute to creating an inspirational customer experience.
Tailor Your CV: Highlight relevant experience that showcases your ability to build relationships with customers and work in a fast-paced environment. Use specific examples from previous roles that align with the responsibilities of a stylist at Free People.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the brand. Mention your understanding of customer service excellence and how you plan to exceed customer expectations, as outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in retail.
How to prepare for a job interview at URBN
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Free People and its unique lifestyle. Share what you love about the brand and how it resonates with your personal style. This will demonstrate your genuine interest in the role.
✨Prepare for Customer Interaction Scenarios
Think of examples from your past experiences where you've successfully built relationships with customers. Be ready to discuss how you would handle various customer service situations, as this is key for the stylist role.
✨Demonstrate Team Spirit
Since being a team player is essential, be prepared to talk about your experiences working in teams. Highlight how you contribute to a positive work environment and support your colleagues.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, or opportunities for growth within the company. This shows your eagerness to learn and grow, which aligns with the company's values.
