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For Companies At a Glance
- Tasks: Create an inspiring customer experience while driving sales and maintaining store operations.
- Company: Join Free People, a vibrant brand that celebrates individuality and diversity.
- Benefits: Enjoy a great work-life balance, employee discounts, and private medical insurance.
- Why this job: Be part of a dynamic team and connect with customers who love the Free People lifestyle.
- Qualifications: Bring your energy, communication skills, and passion for fashion to thrive in this role.
- Other info: Flexible hours and opportunities for growth within a supportive environment.
Location
This position is located at 54 George Street, Richmond, , TW91HJ United Kingdom
Role Summary
To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You\’ll Be Doing
- Exceed the customer\’s service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer\\\’s needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
Additionally
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer\\\’s zip code or email address.
- Ring transactions efficiently – issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You\’ll Need
- Energy and happiness that is contagious to your friends, family, and everyone around you
- Builds relationships naturally, embraces individuality and diversity
- Exhibits clear verbal communication skills
- Ability to thrive in a fast paced, rapidly evolving environment
- Heart and soul for the FP brand
- Experience being a team player
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
- Eagerness to learn and grow within the organization
The Perks
Work Life Balance
- Life Leave\\\’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing
- Employee Assistance program to support with mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
Employee Discounts
- Up to 40% employee discount at all URBN Brands
Travel
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
Continued Development
- We offer structured support within the business alongside continued learning and development
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
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Free People Stylist 8hr - Richmond, UK employer: URBN
Contact Detail:
URBN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free People Stylist 8hr - Richmond, UK
✨Tip Number 1
Get to know the Free People brand inside out! Familiarise yourself with their style, values, and customer experience. This will help you connect with the team and show that you're genuinely passionate about what they do.
✨Tip Number 2
Practice your people skills! As a stylist, building relationships is key. Try role-playing with friends or family to get comfortable with greeting customers and offering personalised suggestions.
✨Tip Number 3
Be ready to showcase your energy and enthusiasm during the interview. Bring that contagious happiness we love at StudySmarter! A positive attitude can make all the difference in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Free People family.
We think you need these skills to ace Free People Stylist 8hr - Richmond, UK
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for the Free People brand and how it resonates with your lifestyle.
Tailor Your Application: Make sure to customise your application for the Free People Stylist role. Highlight your experience in customer service and any relevant skills that align with the job description. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at URBN
✨Know the Brand Inside Out
Before your interview, dive deep into Free People's brand ethos and lifestyle. Familiarise yourself with their latest collections, values, and customer engagement strategies. This will not only show your passion for the brand but also help you connect your personal style to their vision.
✨Showcase Your People Skills
As a stylist, building genuine relationships is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you exceeded expectations or resolved issues creatively. This will demonstrate your ability to create that unique customer experience they’re looking for.
✨Practice Your Communication
Clear verbal communication is essential in this role. Before the interview, practice articulating your thoughts on customer service scenarios. You might even role-play with a friend to get comfortable with discussing how you would greet customers or suggest alternatives based on their needs.
✨Be Ready for a Fast-Paced Environment
The retail world can be hectic, so prepare to discuss how you thrive under pressure. Share specific instances where you managed multiple tasks efficiently, especially during busy periods. Highlight your adaptability and eagerness to learn, as these traits are crucial for success in a rapidly evolving environment.
