Free People Keyholder - Richmond, UK
Free People Keyholder - Richmond, UK

Free People Keyholder - Richmond, UK

Richmond Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead store operations, drive sales, and inspire the team while creating a vibrant customer experience.
  • Company: Join Free People, a brand that values individuality and creativity in fashion.
  • Benefits: Enjoy up to 40% discounts, life leave, private medical insurance, and wellness support.
  • Why this job: Be part of a dynamic team that values positivity, personal growth, and customer connection.
  • Qualifications: Bring energy, strong communication skills, and a passion for building relationships.
  • Other info: This role offers opportunities for mentorship and career development in a fast-paced environment.

The predicted salary is between 24000 - 36000 £ per year.

Location: This position is located at 54 George Street, Richmond, TW9 1HJ, United Kingdom.

Role Summary: A Key Holder collaborates with the store management in supervising store operations and leading an engaging and inspiring store environment for customers and the store team. This includes driving sales, monitoring key metrics, and developing team members. This role is a key holding position.

What You'll Be Doing

  • Brand Experience
    • Influence: Acts as a brand representative reflecting the company's values; partners with store leadership to create an engaging experience that appeals to FP customers.
    • Customer Connection: Empowers the team to drive sales through personalized service, styling, and outfitting recommendations; creates inspiring selling initiatives to enhance the customer experience.
    • Utilize In-Store Technology: Provides a seamless omni-channel shopping experience by understanding and utilizing store systems and applications.
  • Leadership & Team Management
    • Empowerment: Acts as an elevated team member, exercising decision-making and multitasking skills while prioritising service over tasks.
    • Lead by Example: Participates actively in managing the store environment and customer experience by maintaining an energized pace, fostering positivity, managing daily operations, and driving sales.
    • Share Knowledge: Takes initiative in teaching product knowledge, brand messaging, and customer interaction techniques using resources like Threads, MPOS, the Freeway, and voice of customer tools.
  • Visual & Business Operations
    • Store Operations: Supports daily opening and closing procedures and overall store operations.
    • Support Product Flow: Collaborates with partners to process shipments, restock, and maintain visual standards; ensures timely and accurate omni-channel order fulfillment.
    • Awareness: Adheres to safety standards, maintains inventory accuracy, reduces product loss, and complies with company policies to support store profitability.
  • Communication & Relationships
    • Communication: Responds promptly to communication; shares information actively in meetings, initiatives, and brand focuses.
    • Positivity: Eager to learn, receptive to feedback, and enhances customer experience through positive communication.
    • Mentorship: Guides and develops Stylist team members; takes responsibility for personal development and considers role succession for career growth.

What You'll Need

  • Energy and happiness that positively influence those around you.
  • Ability to build relationships naturally, embracing individuality and diversity.
  • Strong verbal communication skills.
  • Ability to thrive in a fast-paced, evolving environment.

The Perks

  • Work-Life Balance: 'Life Leave' — one day annually for significant life events, in addition to regular leave.
  • Wellbeing: Employee Assistance Program supporting mental, physical, and financial health.
  • Discounts: Up to 40% discount at all URBN brands.
  • Travel: Season ticket loans for eligible employees. Cycle to work scheme for eligible employees.
  • Continued Development: Structured support and ongoing learning opportunities within the business.

URBN is committed to diversity and inclusion, providing equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. Employment decisions are based on merit, job requirements, and business needs.

Free People Keyholder - Richmond, UK employer: URBN

Free People is an exceptional employer located in the vibrant area of Richmond, UK, offering a dynamic work environment that fosters creativity and personal growth. With a strong emphasis on employee wellbeing, including generous discounts, life leave for significant events, and comprehensive support programmes, we empower our team members to thrive both personally and professionally. Join us to be part of a diverse and inclusive culture where your contributions are valued, and you can make a meaningful impact on our customers' experiences.
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Contact Detail:

URBN Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Free People Keyholder - Richmond, UK

✨Tip Number 1

Familiarise yourself with Free People's brand values and customer experience approach. Understanding their ethos will help you demonstrate how you can embody these values in your role as a Keyholder.

✨Tip Number 2

Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to empower others will resonate well with the store management.

✨Tip Number 3

Be ready to discuss your experience with in-store technology and how it enhances customer service. Demonstrating your tech-savviness can set you apart, especially in creating a seamless omni-channel shopping experience.

✨Tip Number 4

Prepare to share your strategies for driving sales and enhancing customer experiences. Think of specific initiatives you've implemented before that could translate well into the Free People environment.

We think you need these skills to ace Free People Keyholder - Richmond, UK

Customer Service Skills
Sales Techniques
Team Leadership
Communication Skills
Decision-Making
Multitasking
Product Knowledge
Visual Merchandising
Inventory Management
Problem-Solving Skills
Adaptability
Positive Attitude
Relationship Building
Time Management

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Key Holder at Free People. Tailor your application to highlight relevant experiences that align with these duties.

Showcase Your Brand Connection: Demonstrate your passion for Free People and its values in your application. Share specific examples of how you embody the brand's ethos and how you can enhance the customer experience.

Highlight Leadership Skills: Emphasise any previous leadership or team management experience. Provide examples of how you've empowered team members or contributed to a positive store environment in past roles.

Craft a Compelling Cover Letter: Write a personalised cover letter that connects your skills and experiences to the Key Holder position. Use this opportunity to express your enthusiasm for the role and the company, making sure to address how you can contribute to their success.

How to prepare for a job interview at URBN

✨Show Your Brand Passion

Make sure to express your enthusiasm for Free People and its values during the interview. Share specific examples of how you connect with the brand's aesthetic and mission, as this will demonstrate your alignment with their culture.

✨Demonstrate Leadership Skills

Prepare to discuss your previous experiences in leadership roles, especially in retail. Highlight instances where you empowered team members or led by example, as this is crucial for a Key Holder position.

✨Emphasise Customer Connection

Be ready to talk about how you create engaging customer experiences. Share stories that showcase your ability to build relationships and provide personalised service, which is key to driving sales at Free People.

✨Familiarise Yourself with In-Store Technology

Understand the store systems and applications mentioned in the job description. Being knowledgeable about these tools will show your readiness to provide a seamless omni-channel shopping experience.

Free People Keyholder - Richmond, UK
URBN
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  • Free People Keyholder - Richmond, UK

    Richmond
    Full-Time
    24000 - 36000 £ / year (est.)

    Application deadline: 2027-05-29

  • U

    URBN

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