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For Companies At a Glance
- Tasks: Lead a vibrant store environment and inspire your team to drive sales.
- Company: Join Free People, a brand that celebrates individuality and diversity.
- Benefits: Enjoy up to 40% discount, wellness support, and a unique 'Life Leave' day.
- Why this job: Be a key player in creating an engaging shopping experience for customers.
- Qualifications: Bring your energy, communication skills, and passion for fashion.
- Other info: Great opportunities for personal growth and career progression.
The predicted salary is between 24000 - 36000 £ per year.
Location: This position is located at 188 Westbourne Grove Notting Hill, London, , W112RH United Kingdom
Role Summary
A Key Holder collaborates with the store management in supervision of store operations and leading a store environment that is engaging and inspiring to the customer and store team. This includes driving sales, awareness of key metrics, and development of others. This role is a key holding position.
What You\’ll Be Doing
Brand Experience
- Influence: acts as a brand representative reflective of the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.
- Customer Connection: empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations; creates inspiring selling initiatives that enhance the customer experience.
- Utilize in Store Technology: delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.
Leadership & Team Management
- Empowerment: acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.
- Lead by example: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
- Share knowledge: takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as Threads, MPOS, the Freeway, and voice of customer tools
Visual & Business Operations
- Store Operations: supports the store management team by participating in daily opening and closing office procedures and execution of operations
- Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP\’s visual and display standards; ensures omni-channel orders are processed timely and accurately
- Awareness: adheres to store\’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Communication & Relationships
- Communication: stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses
- Positivity: eager to develop new skills while being open and responsive to feedback; enhances customer experience by utilizing strong positive communication
- Mentorship: guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression
What You\’ll Need
- Energy and happiness that is contagious to your friends, family, and everyone around you
- Builds relationships naturally, embraces individuality and diversity
- Exhibits clear verbal communication skills
- Ability to thrive in a fast paced, rapidly evolving environment
The Perks
Work Life Balance:
- \’Life Leave\’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
- Employee Assistance program to support with mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
Employee Discounts:
- Up to 40% employee discount at all URBN Brands
Travel:
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
Continued Development:
- We offer structured support within the business alongside continued learning and development
#FreePeople #LI-TS1
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
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Free People Keyholder (24hrs)- Westbourne Grove, London employer: URBN
Contact Detail:
URBN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free People Keyholder (24hrs)- Westbourne Grove, London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Free People's values and products. This way, you can show how you embody their spirit and connect with customers on a personal level.
✨Tip Number 2
Practice your people skills! Since this role is all about customer connection, think of examples where you've gone above and beyond for someone. Share those stories during your chat to really stand out.
✨Tip Number 3
Show off your leadership potential! Even if you're not in a management role yet, highlight times when you've taken charge or helped others grow. It’ll show that you’re ready to step up as a Key Holder.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Free People family!
We think you need these skills to ace Free People Keyholder (24hrs)- Westbourne Grove, London
Some tips for your application 🫡
Show Your Brand Passion: When you're writing your application, let your love for Free People shine through! Talk about how the brand's values resonate with you and how you can bring that energy to the store.
Highlight Your Customer Connection Skills: Make sure to mention any experience you have in creating engaging customer experiences. Share specific examples of how you've empowered teams or driven sales through personalised service.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well so we can easily see how you fit the role. Remember, we love a good story but keep it relevant!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at URBN
✨Know the Brand Inside Out
Before your interview, dive deep into Free People's brand values and culture. Familiarise yourself with their latest collections and campaigns. This will help you speak confidently about how you can embody their brand experience and connect with customers.
✨Showcase Your Leadership Skills
As a Keyholder, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed a team or driven sales in previous roles. Highlight your decision-making skills and how you prioritise customer service over tasks.
✨Engage with Customer Experience Scenarios
Think of specific instances where you've enhanced customer experiences through personalised service or styling recommendations. Be ready to discuss how you would create inspiring selling initiatives that resonate with Free People’s clientele.
✨Be Ready for Tech Talk
Since the role involves utilising in-store technology, brush up on any relevant systems or applications you've used before. Be prepared to discuss how you can deliver a seamless omni-channel shopping experience and support product flow effectively.
