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For Companies At a Glance
- Tasks: Lead store operations, drive sales, and create an inspiring customer experience.
- Company: Join Free People, a vibrant brand known for its unique style and inclusive culture.
- Benefits: Enjoy up to 40% off employee discounts, private medical insurance, and a supportive work-life balance.
- Why this job: Be part of a dynamic team that values individuality and fosters personal growth.
- Qualifications: Bring your energy, communication skills, and ability to thrive in a fast-paced environment.
- Other info: This role offers opportunities for mentorship and career progression within the company.
The predicted salary is between 13000 - 16000 £ per year.
Location
This position is located at 54 George Street, Richmond, , TW91HJ United Kingdom
Role Summary
A Key Holder collaborates with the store management in supervision of store operations and leading a store environment that is engaging and inspiring to the customer and store team. This includes driving sales, awareness of key metrics, and development of others. This role is a key holding position.
What You\’ll Be Doing
Brand Experience
- Influence: acts as a brand representative reflective of the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.
- Customer Connection: empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations; creates inspiring selling initiatives that enhance the customer experience.
- Utilize in Store Technology: delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.
Leadership & Team Management
- Empowerment: acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.
- Lead by example: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
- Share knowledge: takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as Threads, MPOS, the Freeway, and voice of customer tools
Visual & Business Operations
- Store Operations: supports the store management team by participating in daily opening and closing office procedures and execution of operations
- Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP\’s visual and display standards; ensures omni-channel orders are processed timely and accurately
- Awareness: adheres to store\’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Communication & Relationships
- Communication: stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses
- Positivity: eager to develop new skills while being open and responsive to feedback; enhances customer experience by utilizing strong positive communication
- Mentorship: guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression
What You\’ll Need
- Energy and happiness that is contagious to your friends, family, and everyone around you
- Builds relationships naturally, embraces individuality and diversity
- Exhibits clear verbal communication skills
- Ability to thrive in a fast paced, rapidly evolving environment
The Perks
Work Life Balance:
- \’Life Leave\’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
- Employee Assistance program to support with mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
Employee Discounts:
- Up to 40% employee discount at all URBN Brands
Travel:
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
Continued Development:
- We offer structured support within the business alongside continued learning and development
#FreePeople
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs. #J-18808-Ljbffr
Free People 16hr Keyholder - Richmond, UK employer: URBN
Contact Detail:
URBN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free People 16hr Keyholder - Richmond, UK
✨Tip Number 1
Familiarise yourself with Free People's brand values and customer experience approach. Understanding their ethos will help you demonstrate how you can embody these values in your role as a Keyholder.
✨Tip Number 2
Showcase your ability to lead and inspire a team by sharing specific examples from your past experiences. Highlight moments where you empowered others or created an engaging environment, as this aligns perfectly with the responsibilities of the position.
✨Tip Number 3
Prepare to discuss your familiarity with in-store technology and how it enhances the customer experience. Being able to articulate your understanding of omni-channel shopping will set you apart from other candidates.
✨Tip Number 4
Demonstrate your enthusiasm for personal development and mentorship. Share how you've previously guided team members or taken initiative in your own growth, as this is crucial for the Keyholder role.
We think you need these skills to ace Free People 16hr Keyholder - Richmond, UK
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Keyholder position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in retail and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive sales and lead a team.
Write a Personalised Cover Letter: In your cover letter, express your passion for the Free People brand and how you embody their values. Mention specific examples of how you've created engaging customer experiences or led teams in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at URBN
✨Show Your Brand Passion
Make sure to express your enthusiasm for Free People and its values during the interview. Share specific examples of how you connect with the brand's aesthetic and mission, as this will demonstrate your alignment with their culture.
✨Demonstrate Customer Connection Skills
Prepare to discuss how you've previously engaged customers in a retail environment. Highlight any experiences where you provided personalised service or created memorable shopping experiences, as this is crucial for the Keyholder role.
✨Highlight Leadership Experience
Be ready to talk about your leadership style and any past experiences where you empowered team members or led by example. This could include mentoring others or managing store operations, which are key aspects of the position.
✨Familiarise Yourself with Store Operations
Understand the basics of store operations, including inventory management and visual merchandising. Being knowledgeable about these areas will show that you're prepared to support the management team effectively.
