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For Companies At a Glance
- Tasks: Create a welcoming environment and drive sales while supporting the team.
- Company: Join Anthropologie, a brand that values individuality and diversity.
- Benefits: Enjoy up to 40% discount, flexible hours, and wellness support.
- Why this job: Be part of a vibrant team and make a real impact on customer experiences.
- Qualifications: Leadership experience and a passion for the Anthropologie brand.
- Other info: Great opportunities for personal growth and a positive team atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
Location
Brent Cross Shopping Centre Prince Charles Dr Hen, London, , NW43FP United Kingdom
Role Summary
A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team. This can be a part-time or fulltime role.
What You\’ll Be Doing
Customer Experience
- Customer Engagement: collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
- Selling Culture: takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
- Omni-Channel Service: utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services
Leadership and Team Management
- Floor Presence: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
- Empowerment: acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer\’s experience
- Team Development: supports the training of the associate team, including new hire onboarding
Visual + Business Operations
- Daily Operations: supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
- Product Flow: collaborates with key partners to effectively execute shipment and omni fulfilment processes; supports visual standards, product stock levels, and markdowns
- Store Environment: assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store
Communication + Relationships
- Inclusion: contributes to an inclusive work environment by actively listening to others and seeking different perspectives
- Communication Loop: checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
- Insights and Feedback: provides insights related to the customer and employee experience and communicates feedback to Store Manager
- Team Dynamic: contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
Skills:
- Builds relationships naturally, embraces individuality, and diversity
- Exhibits clear written and verbal communication skills
- Demonstrates resilience through change and challenging time with an optimistic outlook
What You\’ll Need
- Fan of the Anthropologie brand
- Leadership experience
- Experience being a team player
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
- Eagerness to learn and grow within the organization
The Perks
Work Life Balance:
- \’Life Leave\’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
- Employee Assistance program to support with mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
Employee Discounts:
- Up to 40% employee discount at all URBN Brands
Travel:
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
Continued Development:
- We offer structured support within the business alongside continued learning and development
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
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Anthropologie Keyholder - Brent Cross- UK employer: URBN
Contact Detail:
URBN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anthropologie Keyholder - Brent Cross- UK
✨Tip Number 1
Get to know the brand! Dive into Anthropologie's vibe and values. When you walk into that interview, let your passion for the brand shine through. It’s all about showing that you’re not just a fit for the role, but a fit for the culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you articulate your thoughts clearly and confidently, especially when discussing your leadership experience and customer engagement skills.
✨Tip Number 3
Show off your team spirit! Be ready to share examples of how you've contributed to a positive team dynamic in the past. Highlighting your ability to empower others and foster inclusivity can really set you apart from the crowd.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm and professionalism, and it keeps you fresh in their minds.
We think you need these skills to ace Anthropologie Keyholder - Brent Cross- UK
Some tips for your application 🫡
Show Your Passion for the Brand: When you're writing your application, let your love for Anthropologie shine through! Share why you’re excited about the brand and how you connect with its values. We want to see that enthusiasm!
Tailor Your Experience: Make sure to highlight any relevant experience that aligns with the Keyholder role. Whether it’s customer service or team leadership, we want to know how your background makes you a perfect fit for us!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at URBN
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in the Anthropologie brand. Familiarise yourself with their products, values, and customer experience approach. This will not only show your enthusiasm but also help you connect your personal experiences to the brand during the conversation.
✨Showcase Your Leadership Skills
As a Keyholder, you'll be expected to support the store leadership team. Prepare examples of how you've successfully led a team or contributed to a positive work environment in the past. Highlight your decision-making skills and how you’ve empowered others to enhance customer experiences.
✨Emphasise Customer Engagement
Think of specific instances where you’ve gone above and beyond for customers. Be ready to discuss how you can create genuine connections and foster an inclusive atmosphere in the store. This aligns perfectly with the role’s focus on customer-centric service.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Practice responses to scenarios related to team dynamics, customer complaints, or operational issues. This will demonstrate your resilience and ability to maintain a positive outlook under pressure.
