Post Room Assistant
Location: London
Salary: £28,860 per annum plus benefits.
Hours: 37.5 hours per week. Building Assistant work 5 days out of 7, between 7:30am - 8:30pm. Weekends and bank holidays will be required on a rota basis.
We are looking for a friendly and proactive Post Room Assistant to be the first point of contact for our residents and guests. This role is key to ensuring residents receive outstanding service and support, helping create a positive living environment. You will also have great skills with organising parcels and participating in resident social events.
Key Responsibilities
- Provide excellent customer service to residents, guests, and university partners.
- Solve resident problems related to parcels.
- Process all incoming post and parcel deliveries using our parcel management system.
- Conduct regular parcel audits to maintain accuracy and minimise discrepancies.
- Deliver parcels directly to resident flats where required.
- Assist with conducting building walks covering communal areas and flats ensuring residents enjoy a safe and comfortable living environment.
- Assist with running social events in partnership with universities.
Skills and Experience
- Strong customer service skills with a proactive, solution-focused attitude.
- Ability to manage multiple tasks efficiently while maintaining attention to detail.
- Team player who works closely with colleagues across teams to deliver top-quality service.
- Knowledge of Health & Safety and Fire Safety procedures.
- A willingness to wear a lone-working device during shifts and ensure personal safety.
- Ideally have strong organisational skills.
Benefits
- Travel & Cycle to Work Loans – Helping you get to work in a way that works for you.
- Wellnest Wellbeing Programme – A calendar of events throughout the year to promote physical and mental wellbeing, supported by Perkbox’s Wellbeing Hub.
- Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone.
- Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources.
- Recruitment Bounty – Know someone great? Get rewarded when they join.
- Generous Company Pension Contributions – Supporting your future, today.
- Free Eyecare Vouchers – Taking care of your vision.
- Life Assurance Policy – Peace of mind for you and your loved ones.
- Team Events & Staff Parties – Because we believe in celebrating together.
- Long Service Awards – Recognising your dedication and loyalty.
- Employee Assistance Programme – Free, confidential support when you need it.
- Training & Development Programme – Helping you grow your skills and career.
- Perkbox Discounts – Everyday savings on the things you love.
- Half-Price Gym Membership – Stay active with The Gym Group.
- Health Cash Plan – Claim back on everyday healthcare costs including dental, optical, and wellbeing treatments.
Post Room Assistant employer: urbanest
urbanest is an excellent employer that prioritises the well-being and growth of its employees in the vibrant area of Battersea, London. With a strong focus on teamwork and customer service, we offer generous benefits such as substantial pension contributions and health support, fostering a positive work culture where every team member can thrive and contribute to creating exceptional living experiences for our residents.
