At a Glance
- Tasks: Oversee daily operations and ensure exceptional service for residents in a vibrant community.
- Company: Join Urbanest, a thriving company dedicated to enhancing student life in London.
- Benefits: Enjoy competitive salary, generous leave, health support, and team events.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Make a real impact on residents' experiences while developing your leadership skills.
- Qualifications: Strong leadership, communication skills, and property management knowledge required.
The predicted salary is between 41000 - 48000 £ per year.
Location: Canary Wharf, London
Salary: Competitive plus discretionary bonus and benefits.
Hours: 37.5 hours per week. Operations Manager work 5 days out of 7, between the hours of 7:30am - 8:30pm. You may be rota'd to work weekends and bank holidays.
As an Operations Manager, you will play a key role in overseeing the day-to-day operations, fostering collaboration among team members and other internal teams to effectively co-ordinate and implement all tasks, actions and processes of the life-cycle management of our large property/multi-site properties. This role will be responsible for ensuring resident satisfaction through high standards of service delivery (measured by NPS) and delivering an exceptional living and working experience for our residents and colleagues. This position requires strong leadership skills, excellent organisational abilities, and a deep understanding of property management principles.
Key Responsibilities:
- Support the General Manager in aligning community goals with the business strategy.
- Lead teams, setting clear goals, providing feedback, and fostering a culture of accountability and continuous improvement.
- Manage daily operations to maintain high standards and excellent customer service.
- Oversee operational processes and ensure adherence to company standards and health & safety regulations.
- Monitor property budgets, financial performance, and identify areas for improvement.
- Ensure customer satisfaction by addressing feedback and providing top-tier service.
- Support team development and training, promoting ongoing learning.
- Collaborate with internal teams and external stakeholders for effective property management.
- Drive initiatives to enhance overall property performance and compliance with regulations.
- Lead and organise community events for the residents and team engagement.
Skills & Experience:
- Strong leadership and team management skills.
- Excellent communication and decision-making abilities.
- In-depth understanding of property management and operational efficiency.
- Proven ability to manage budgets and drive continuous improvement.
Benefits:
- Travel & Cycle to Work Loans – Helping you get to work in a way that works for you.
- Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone.
- Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources.
- Recruitment Bounty – Know someone great? Get rewarded when they join.
- Generous Company Pension Contributions – Supporting your future, today.
- Free Eyecare Vouchers – Taking care of your vision.
- Life Assurance Policy – Peace of mind for you and your loved ones.
- Team Events & Staff Parties – Because we believe in celebrating together.
- Long Service Awards – Recognising your dedication and loyalty.
- Employee Assistance Programme – Free, confidential support when you need it.
- Training & Development Programme – Helping you grow your skills and career.
- Half-Price Gym Membership – Stay active with The Gym Group.
This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support. Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026. With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments. Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience for students attending leading universities such as King’s College London, University College London, LSE, New York University, University of Arts, SOAS and many others. We have a co-ordinated calendar of in-house events to help students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission: “To enhance university life by delivering responsible, sustainable communities across London.” At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.” If you're ready to make an impact and be part of a dynamic, growing team, we would love to hear from you.
Operations Manager employer: urbanest
urbanest is an excellent employer that prioritises the well-being and growth of its employees in the vibrant area of Battersea, London. With a strong focus on teamwork and customer service, we offer generous benefits such as substantial pension contributions and health support, fostering a positive work culture where every team member can thrive and contribute to creating exceptional living experiences for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager at urbanest!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like urbanest or be willing to refer you for that Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from urbanest who’s on the lookout for their next Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager role at urbanest!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at urbanest. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at urbanest
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at urbanest. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
