At a Glance
- Tasks: Be the friendly face for residents, ensuring a safe and welcoming environment.
- Company: Join urbanest, a thriving company dedicated to enhancing student living in London.
- Benefits: Enjoy perks like gym discounts, wellbeing support, and generous pension contributions.
- Other info: Work in a vibrant community with opportunities for growth and celebration.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic team.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 25000 - 36000 £ per year.
Location: Westminster
Salary: £31,078 per annum plus benefits.
Hours: 42 hours per week. Night Concierge work 4 days on 4 days off, 12 hour shifts; 8pm - 8am. Weekends and bank holidays will be required on a rota basis.
We are looking for a dedicated Night Concierge. This is a dynamic role where you’ll be the first point of contact for our residents and guests, delivering outstanding service and ensuring a safe, clean, and comfortable living environment.
Key Responsibilities
- Serve as the first point of contact for residents and guests, offering exceptional service and support.
- Provide practical, timely solutions to residents’ concerns, including coordinating maintenance issues.
- Assist with parcels, post queries, and loaning out items (e.g., hoovers, fans, ironing boards).
- Help maintain a safe, enjoyable property for all residents and local neighbours.
- Perform checks and inspections in communal areas, including plant rooms, lifts, and rotate bins in the bin store room if required.
- Assist with checking flats for hygiene and cleanliness as needed, ensuring residents enjoy a safe and comfortable living environment.
- Wear lone‑working devices while on duty to ensure your safety.
- Manage property bin stores, ensuring cleanliness and timely collection by contractors.
- Work with the Maintenance and Customer Support teams to ensure smooth operation and resident satisfaction 24/7.
Being Part Of The Team
- Assist in onboarding new team members, answering questions, and sharing knowledge.
- Actively contribute to monthly team meetings, offering feedback and ideas for improvement.
- Learn and adhere to company processes, ensuring the safety and privacy of residents (GDPR training provided).
- Handle emergency situations promptly and communicate effectively with emergency services when needed.
- Complete shift handovers effectively, ensuring smooth communication with the Night Team.
- Participate in ongoing training and development, gaining expertise in IT Resident reporting systems.
Skills And Experience
- Strong customer service skills with a proactive, solution‑focused attitude.
- Ability to manage multiple tasks efficiently while maintaining attention to detail.
- Team player who works closely with colleagues across teams to deliver top‑quality service.
- Knowledge of Health & Safety and Fire Safety procedures.
- A willingness to wear a lone‑working device during shifts and ensure your personal safety.
- Ideally have experience working 12 hour night shifts.
Benefits
- Travel & Cycle to Work Loans – Helping you get to work in a way that works for you.
- ‘Wellnest’ Wellbeing Programme – A calendar of events throughout the year to promote physical and mental wellbeing, supported by Perkbox’s Wellbeing Hub.
- Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone.
- Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources.
- Recruitment Bounty – Know someone great? Get rewarded when they join.
- Generous Company Pension Contributions – Supporting your future, today.
- Free Eyecare Vouchers – Taking care of your vision.
- Life Assurance Policy – Peace of mind for you and your loved ones.
- Team Events & Staff Parties – Because we believe in celebrating together.
- Long Service Awards – Recognising your dedication and loyalty.
- Employee Assistance Programme – Free, confidential support when you need it.
- Training & Development Programme – Helping you grow your skills and career.
- Perkbox Discounts – Everyday savings on the things you love.
- Half‑Price Gym Membership – Stay active with The Gym Group.
This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.
Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds.
We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026.
With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.
At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more.
If you’re ready to make an impact and be part of a dynamic, growing team, we would love to hear from you. Apply now!
Night Concierge employer: urbanest
urbanest is an excellent employer that prioritises the well-being and growth of its employees in the vibrant area of Battersea, London. With a strong focus on teamwork and customer service, we offer generous benefits such as substantial pension contributions and health support, fostering a positive work culture where every team member can thrive and contribute to creating exceptional living experiences for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at urbanest. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like urbanest before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to urbanest:Your cover letter is your chance to shine! Tell us why you want to work at urbanest specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at urbanest!
How to prepare for a job interview at urbanest
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
