At a Glance
- Tasks: Be the friendly face for residents, ensuring a safe and welcoming environment.
- Company: Join urbanest, a thriving company dedicated to enhancing student living in London.
- Benefits: Enjoy perks like gym discounts, wellbeing support, and generous pension contributions.
- Other info: Work in a vibrant community with opportunities for growth and celebration.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic team.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 25000 - 36000 £ per year.
Location: Westminster
Salary: £31,078 per annum plus benefits.
Hours: 42 hours per week. Night Concierge work 4 days on 4 days off, 12 hour shifts; 8pm - 8am. Weekends and bank holidays will be required on a rota basis.
We are looking for a dedicated Night Concierge. This is a dynamic role where you’ll be the first point of contact for our residents and guests, delivering outstanding service and ensuring a safe, clean, and comfortable living environment.
Key Responsibilities- Serve as the first point of contact for residents and guests, offering exceptional service and support.
- Provide practical, timely solutions to residents’ concerns, including coordinating maintenance issues.
- Assist with parcels, post queries, and loaning out items (e.g., hoovers, fans, ironing boards).
- Help maintain a safe, enjoyable property for all residents and local neighbours.
- Perform checks and inspections in communal areas, including plant rooms, lifts, and rotate bins in the bin store room if required.
- Assist with checking flats for hygiene and cleanliness as needed, ensuring residents enjoy a safe and comfortable living environment.
- Wear lone‑working devices while on duty to ensure your safety.
- Manage property bin stores, ensuring cleanliness and timely collection by contractors.
- Work with the Maintenance and Customer Support teams to ensure smooth operation and resident satisfaction 24/7.
- Assist in onboarding new team members, answering questions, and sharing knowledge.
- Actively contribute to monthly team meetings, offering feedback and ideas for improvement.
- Learn and adhere to company processes, ensuring the safety and privacy of residents (GDPR training provided).
- Handle emergency situations promptly and communicate effectively with emergency services when needed.
- Complete shift handovers effectively, ensuring smooth communication with the Night Team.
- Participate in ongoing training and development, gaining expertise in IT Resident reporting systems.
- Strong customer service skills with a proactive, solution‑focused attitude.
- Ability to manage multiple tasks efficiently while maintaining attention to detail.
- Team player who works closely with colleagues across teams to deliver top‑quality service.
- Knowledge of Health & Safety and Fire Safety procedures.
- A willingness to wear a lone‑working device during shifts and ensure your personal safety.
- Ideally have experience working 12 hour night shifts.
- Travel & Cycle to Work Loans – Helping you get to work in a way that works for you.
- ‘Wellnest’ Wellbeing Programme – A calendar of events throughout the year to promote physical and mental wellbeing, supported by Perkbox’s Wellbeing Hub.
- Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone.
- Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources.
- Recruitment Bounty – Know someone great? Get rewarded when they join.
- Generous Company Pension Contributions – Supporting your future, today.
- Free Eyecare Vouchers – Taking care of your vision.
- Life Assurance Policy – Peace of mind for you and your loved ones.
- Team Events & Staff Parties – Because we believe in celebrating together.
- Long Service Awards – Recognising your dedication and loyalty.
- Employee Assistance Programme – Free, confidential support when you need it.
- Training & Development Programme – Helping you grow your skills and career.
- Perkbox Discounts – Everyday savings on the things you love.
- Half‑Price Gym Membership – Stay active with The Gym Group.
This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.
Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds.
We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026.
With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.
At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more.
If you’re ready to make an impact and be part of a dynamic, growing team, we would love to hear from you. Apply now!
Night Concierge employer: urbanest
urbanest is an excellent employer that prioritises the well-being and growth of its employees in the vibrant area of Battersea, London. With a strong focus on teamwork and customer service, we offer generous benefits such as substantial pension contributions and health support, fostering a positive work culture where every team member can thrive and contribute to creating exceptional living experiences for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Get to know the company culture! Before your interview, check out Urbanest's social media and website. This will help you understand their values and how you can fit in, making it easier to connect during your chat.
✨Tip Number 2
Practice your customer service skills! As a Night Concierge, you'll be the first point of contact for residents and guests. Role-play common scenarios with a friend to show off your proactive, solution-focused attitude.
✨Tip Number 3
Be ready to discuss teamwork! Urbanest values collaboration, so think of examples where you've worked closely with others to deliver top-quality service. This will show you're a team player who can contribute to their dynamic environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier to tailor your approach.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your strong customer service skills in your application. We want to see how you can bring a proactive, solution-focused attitude to the Night Concierge role.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific responsibilities and skills mentioned in the job description. This shows us you’re genuinely interested in the position.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate well-structured applications that get straight to the point while still showcasing your personality and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at urbanest
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Night Concierge role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a Night Concierge, exceptional customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your proactive, solution-focused attitude, as this is what the company values in their team members.
✨Demonstrate Team Spirit
This role requires working closely with colleagues across various teams. Be ready to discuss how you’ve collaborated in the past and contributed to team success. Mention any experience you have in onboarding new team members or participating in team meetings, as this shows your commitment to teamwork.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, like managing maintenance issues or dealing with emergencies. Think through potential scenarios related to safety and cleanliness, and be prepared to explain your thought process and actions clearly.
