At a Glance
- Tasks: Be the friendly face for residents, ensuring a safe and welcoming environment.
- Company: Join urbanest, a thriving company dedicated to enhancing student living in London.
- Benefits: Enjoy perks like flexible shifts, wellbeing programmes, and discounted gym memberships.
- Other info: Work in a vibrant community with opportunities for growth and development.
- Why this job: Make a real impact in students' lives while developing your skills in a supportive team.
- Qualifications: Strong customer service skills and a proactive attitude are essential; night shift experience is a plus.
The predicted salary is between 20000 - 28000 £ per year.
Night Concierge at Urbanest
Location: London
Salary: £32, 010 per annum plus benefits.
Hours: 42 hours per week. Night Concierge work 4 days on 4 days off, 12 hour shifts; 8pm - 8am. Weekends bank holidays will be required on a rota basis.
We are looking for a dedicated Night Concierge. This is a dynamic role where you’ll be the first point of contact for our residents and guests, delivering outstanding service and ensuring a safe, clean, and comfortable living environment.
Key Responsibilities for Concierge:
Serve as the first point of contact for residents and guests, offering exceptional service and support.
Provide practical, timely solutions to residents’ concerns, including coordinating maintenance issues.
Assist with parcels, post queries, and loaning out items (e.g., hoovers, fans, ironing boards).
Help maintain a safe, enjoyable property for all residents and local neighbors.
Building walks - Perform checks and inspections in communal areas, including plant rooms, lifts, rotate bins in the bin store room if required.
Assist with checking flats for hygiene and cleanliness as needed, ensuring residents enjoy a safe and comfortable living environment.
Wear lone-working devices while on duty to ensure your safety.
Manage property bin stores, ensuring cleanliness and timely collection by contractors.
Work with the Maintenance and Customer Support teams to ensure smooth operation and resident satisfaction 24/7.
Being Part of the Team:
Assist in onboarding new team members, answering questions, and sharing knowledge.
Actively contribute to monthly team meetings, offering feedback and ideas for improvement.
Learn and adhere to company processes, ensuring the safety and privacy of residents (GDPR training provided).
Handle emergency situations promptly and communicate effectively with emergency services when needed.
Complete shift handovers effectively, ensuring smooth communication with the Night Team.
Participate in ongoing training and development, gaining expertise in IT Resident reporting systems.
Skills and Experience we're looking for:
Strong customer service skills with a proactive, solution-focused attitude.
Ability to manage multiple tasks efficiently while maintaining attention to detail.
Team player who works closely with colleagues across teams to deliver top-quality service.
Knowledge of Health & Safety and Fire Safety procedures.
A willingness to wear a lone-working device during shifts and ensure your personal safety.
Ideally have experience working 12 hour night shifts.
Benefits
Travel & Cycle to Work Loans – Helping you get to work in a way that works for you
‘Wellnest’ Wellbeing Programme – A calendar of events throughout the year to promote physical and mental wellbeing, supported by Perkbox’s Wellbeing Hub
Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone
Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources
Recruitment Bounty – Know someone great? Get rewarded when they join
Generous Company Pension Contributions – Supporting your future, today
Free Eyecare Vouchers – Taking care of your vision
Life Assurance Policy – Peace of mind for you and your loved ones
Team Events & Staff Parties – Because we believe in celebrating together
Long Service Awards – Recognising your dedication and loyalty
Employee Assistance Programme – Free, confidential support when you need it
Training & Development Programme – Helping you grow your skills and career
Perkbox Discounts – Everyday savings on the things you love
Half-Price Gym Membership – Stay active with The Gym Group
This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.
Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026. With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.
Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience for students attending leading universities such as King’s College London, University College London, LSE, New York University, University of Arts, SOAS and many others. We have a co-ordinated calendar of in-house events to help students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives,serving us in our Mission:
“To enhance university life by delivering responsible, sustainable communities across London.”
At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”
If you're ready to make an impact and be part of a dynamic, growing team, we would love to hear from you. Apply now!
#J-18808-LjbffrNight Concierge in London employer: urbanest
urbanest is an excellent employer that prioritises the well-being and growth of its employees in the vibrant area of Battersea, London. With a strong focus on teamwork and customer service, we offer generous benefits such as substantial pension contributions and health support, fostering a positive work culture where every team member can thrive and contribute to creating exceptional living experiences for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge in London
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Night Concierge. Understanding the nuances of the role, such as handling maintenance issues and managing parcels, will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your customer service experience in previous roles. Since this position requires strong interpersonal skills, be ready to share examples of how you've successfully resolved issues or provided exceptional service to clients or residents.
✨Tip Number 3
Prepare to discuss your ability to work night shifts and manage multiple tasks efficiently. Being able to articulate your strategies for staying alert and organised during long hours will show that you're well-suited for the demands of the job.
✨Tip Number 4
Research urbanest's values and mission. Being able to align your personal values with those of the company can set you apart from other candidates, so think about how your experiences reflect their commitment to community and sustainability.
We think you need these skills to ace Night Concierge in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and any previous roles that involved working night shifts. Emphasise skills like problem-solving, teamwork, and attention to detail, as these are crucial for the Night Concierge position.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific responsibilities from the job description that excite you, such as providing exceptional service or maintaining a safe environment. Use examples from your past experiences to demonstrate how you meet their requirements.
Highlight Relevant Skills:Clearly outline your strong customer service skills and any knowledge of Health & Safety procedures. If you have experience with emergency situations or working with diverse teams, make sure to include that as well.
Proofread Your Application:Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at urbanest
✨Showcase Your Customer Service Skills
As a Night Concierge, you'll be the first point of contact for residents and guests. Be prepared to share examples of how you've provided exceptional customer service in previous roles, highlighting your proactive and solution-focused attitude.
✨Demonstrate Your Problem-Solving Abilities
The role requires practical solutions to residents' concerns. Think of specific instances where you've successfully resolved issues or coordinated maintenance tasks, and be ready to discuss these during the interview.
✨Familiarise Yourself with Health & Safety Procedures
Knowledge of Health & Safety and Fire Safety procedures is crucial. Brush up on relevant regulations and be prepared to discuss how you would ensure a safe environment for residents and guests.
✨Emphasise Teamwork and Communication Skills
This position involves working closely with various teams. Share experiences that demonstrate your ability to collaborate effectively, contribute to team meetings, and communicate clearly during shift handovers.
