Maintenance Manager in London

Location: London

Salary: Competitive plus 10% discretionary bonus

Hours: 37.5 hours per week. Maintenance Managers work Monday to Friday, between the hours of 7:30am - 8:30pm. You will be required to work weekends and bank holidays on a rota basis. This role also includes being on-call on a rota basis.

Key Responsibilities as the Maintenance Manager

• Own statutory compliance for the community, ensuring all inspections, certifications, and records are completed on time and remain audit-ready.
• Maintain accurate, complete, and up-to-date property compliance documentation at all times.
• Deliver planned preventative maintenance (PPM) and manage reactive maintenance (RM) to ensure safe, secure, and well-maintained environments.
• Oversee lifecycle, facilities, and asset management to meet operational KPIs and customer expectations.
• Embed energy management into daily maintenance operations.
• Regularly review plant performance, BMS schedules, and system setpoints to minimise energy waste while maintaining resident comfort.
• Partner with central engineering and energy teams to identify inefficiencies and improvement opportunities.
• Manage contractor performance against agreed scopes, service levels, and compliance requirements, ensuring all contractors operate with appropriate documentation and safe system of work.
• Lead, develop, and line manage Maintenance Operatives and Supervisors.
• Conduct regular 1:1s, set objectives, and provide ongoing feedback.
• Deliver a safe, comfortable, and high-quality living environment.

Skills And Experience We're Looking For

• Proven experience managing building maintenance operations (PPM & reactive) in a similar environment.
• Strong knowledge of statutory compliance, audit readiness, and safe systems of work.
• Formal mechanical and/or electrical qualification (or equivalent practical experience).
• Confident leader with the ability to manage, engage, and hold a team accountable for performance.
• Strong sense of ownership, consistently delivering safe, compliant, and efficient operations.
• Customer-focused, ensuring maintenance delivery supports a safe, comfortable, and high-quality resident experience.
• Strong organizational skills and able to work through tasks within set timeframes.
• A great timekeeper with a flexible approach to work.
• Computer literate with a willingness to learn new systems.
• Experience with large plant systems, BMS systems.

Benefits

• Travel & Cycle to Work Loans – Helping you get to work in a way that works for you.
• Enhanced Maternity & Paternity Leave – Supporting you through life's most important milestone.
• Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources.
• Recruitment Bounty – Know someone great? Get rewarded when they join.
• Generous Company Pension Contributions – Supporting your future, today.
• Free Eyecare Vouchers – Taking care of your vision.
• Life Assurance Policy – Peace of mind for you and your loved ones.
• Team Events & Staff Parties – Because we believe in celebrating together.
• Long Service Awards – Recognising your dedication and loyalty.
• Employee Assistance Programme – Free, confidential support when you need it.
• Training & Development Programme – Helping you grow your skills and career.
• Perkbox Discounts – Everyday savings on the things you love.
• Half-Price Gym Membership – Stay active with The Gym Group.

Due to the nature of our business and this specific role there are other adhoc tasks which occur throughout the annual lifecycle – this JD is not exhaustive.