At a Glance
- Tasks: Manage IT infrastructure, support users, and drive exciting tech projects.
- Company: Join urbanest, a thriving tech-focused company in the heart of London.
- Benefits: Enjoy competitive salary, wellness programmes, and generous leave policies.
- Other info: Be part of a vibrant team with excellent career growth opportunities.
- Why this job: Make a real impact on technology that enhances student life.
- Qualifications: 2+ years in IT support with a passion for learning and helping others.
The predicted salary is between 32000 - 38000 £ per year.
Location: Covent Garden Head Office and other Zone 1 London locations
Salary: £38,000 - £44,000 (depending on level of experience).
Hours: 37.5 hours per week. Monday - Friday 9:00am to 5:30pm.
This is an exciting opportunity for a hands-on, motivated IT professional that is eager to grow their skills and take on more dynamic responsibility to enhance service delivery and contribute to operational excellence. If you’re passionate about technology and making a meaningful impact, we’d love to hear from you.
You’ll work closely with our IT Director and Senior IT Engineer as well as our IT Managed Services Provider (MSP) to support and maintain our technology estate. This is a varied role, and you will work with and develop a wide range of technologies used by both our staff and our tenants. Our day-to-day IT support is now primarily handled by our MSP and this role focuses on infrastructure, projects and in-person technical tasks. You’ll be encouraged to drive your own projects with guidance and support from the team, upholding a culture of excellence both in terms of tech solutions and security posture.
Key Responsibilities- End-User Hardware & Device Management
- Manage corporate devices throughout their lifecycle, including procurement, setup, and retirement
- Track and maintain hardware inventory stock
- Identify opportunities to improve hardware standards and user experience
- Administer directory and MDM systems to ensure compliance and control
- IT Support
- Oversee support provided by third-party MSPs, ensuring quality and responsiveness
- Handle urgent or escalated support tasks that require in-person intervention
- Provide support for systems not covered by third parties
- Carry out ad-hoc support tasks and physical IT support when needed
- Property Technology Maintenance
- Maintain and troubleshoot systems across our student communities
- Manage student printers, CCTV systems, AV setups, and digital signage
- IT Projects
- Collaborate with business teams on IT projects, including new software and hardware rollouts
- Assist the IT team and MSP in managing Microsoft 365 services along with supporting other cloud-based software systems
- Maintain IT support and training documentation on the corporate intranet
- Technology Culture
- Build a strong working relationship with colleagues to ensure IT meets their needs
- Maintain IT support and training documentation
- Contribute to building and maintaining a positive business culture for IT security and data protection
- At least 2 years experience in IT support, infrastructure or related IT role
- A friendly and helpful approach with colleagues
- Willing to learn, grow and help others to do the same
- Ability to work independently and manage multiple tasks
- Understanding of the principles of IT security and data protection
- Good IT problem-solving skills
- Written and verbal communication skills. Able to explain problems & solutions in non-technical terms
- Microsoft environment
- Windows 11 desktop
- Office 365 applications
- Microsoft Teams
- M365 administration
- Desktop PCs and mobile devices
- Hardware lifecycle and asset management
- Hardware support for PCs and Apple devices
- Printer hardware and software support
- Networking (Wi-Fi, switching and routing)
- Audio-Visual equipment (screens, audio and AV switching)
- Mobile Device Management for Windows and iOS (e.g. Intune)
- E-mail servers and filtering (e.g. Exchange, Mimecast)
- Advanced M365 configuration (SharePoint, Entra, Defender)
- Programming (e.g. PowerShell, Office VBA, Website or app development)
- Web server and DNS configuration
- Travel & Cycle to Work Loans – Helping you get to work in a way that works for you
- Wellnest Wellbeing Programme – A calendar of events throughout the year to promote physical and mental wellbeing
- Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone
- Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources
- Recruitment Bounty – Know someone great? Get rewarded when they join
- Generous Company Pension Contributions – Supporting your future, today
- Free Eyecare Vouchers – Taking care of your vision
- Life Assurance Policy – Peace of mind for you and your loved ones
- Team Events & Staff Parties – Because we believe in celebrating together
- Long Service Awards – Recognising your dedication and loyalty
- Employee Assistance Programme – Free, confidential support when you need it
- Training & Development Programme – Helping you grow your skills and career
- Perkbox Discounts – Everyday savings on the things you love
- Half-Price Gym Membership – Stay active with The Gym Group
This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.
Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city; (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea) with over 4,600 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th property, urbanest Canary Wharf in 2026. Our largest project to date with 1,784 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.
Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience with students who attend top universities such as King’s College London, the London School of Economics, University College London and New York University. We have a co-ordinated calendar of in-house events that helps students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission: “To enhance university life by delivering responsible, sustainable communities across London.”
At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”
If you’re ready to make an impact and be part of a dynamic, growing team, we would love to hear from you. Apply now!
IT Infrastructure Engineer in London employer: urbanest
At urbanest, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London that fosters personal and professional growth. With a strong emphasis on employee wellbeing, we provide comprehensive support through our Wellnest Wellbeing Programme, generous pension contributions, and a commitment to training and development, ensuring that our team members thrive both in their roles and as individuals. Join us to be part of a dynamic, ambitious team dedicated to enhancing university life and making a meaningful impact in our communities.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that IT Infrastructure Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT. This is a great way to demonstrate your hands-on experience and passion for technology to potential employers.
✨Tip Number 3
Prepare for interviews by practising common IT scenarios and problem-solving questions. Think about how you can explain technical concepts in simple terms, as communication is key in this role. We want to see how you can connect with non-tech colleagues!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at urbanest and contributing to our mission.
We think you need these skills to ace IT Infrastructure Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Infrastructure Engineer role. Highlight relevant experience, especially in IT support and infrastructure, and don’t forget to mention any specific technologies you’ve worked with that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and how you can contribute to urbanest’s mission. Be sure to mention your eagerness to grow and take on dynamic responsibilities.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT challenges in the past. This will demonstrate your problem-solving skills and show us that you’re ready to handle the varied tasks this role entails.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at urbanest!
How to prepare for a job interview at urbanest
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially Microsoft environments and hardware lifecycle management. Brush up on your knowledge of Windows 11, Office 365, and any relevant networking concepts to show you’re ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Be ready to explain your thought process in simple terms, as this role requires clear communication with non-technical colleagues. Highlighting your problem-solving skills will demonstrate your ability to handle urgent support tasks effectively.
✨Demonstrate Your Team Spirit
Urbanest values a friendly and helpful approach, so be sure to convey your willingness to collaborate and support your colleagues. Share experiences where you’ve worked as part of a team or helped others, as this will resonate well with their company culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company’s technology projects. This shows your genuine interest in the position and helps you understand how you can contribute to their mission of enhancing university life through technology.
