At a Glance
- Tasks: Manage IT infrastructure, support users, and drive exciting tech projects.
- Company: Join urbanest, a thriving tech-focused company in the heart of London.
- Benefits: Enjoy competitive salary, wellness programmes, and generous leave policies.
- Other info: Be part of a vibrant team with excellent career growth opportunities.
- Why this job: Make a real impact on technology that enhances student life.
- Qualifications: 2+ years in IT support with a passion for learning and helping others.
The predicted salary is between 32000 - 38000 £ per year.
Location: Covent Garden Head Office and other Zone 1 London locations
Salary: £38,000 - £44,000 (depending on level of experience).
Hours: 37.5 hours per week. Monday - Friday 9:00am to 5:30pm.
This is an exciting opportunity for a hands-on, motivated IT professional that is eager to grow their skills and take on more dynamic responsibility to enhance service delivery and contribute to operational excellence. If you’re passionate about technology and making a meaningful impact, we’d love to hear from you.
You’ll work closely with our IT Director and Senior IT Engineer as well as our IT Managed Services Provider (MSP) to support and maintain our technology estate. This is a varied role, and you will work with and develop a wide range of technologies used by both our staff and our tenants. Our day-to-day IT support is now primarily handled by our MSP and this role focuses on infrastructure, projects and in-person technical tasks. You’ll be encouraged to drive your own projects with guidance and support from the team, upholding a culture of excellence both in terms of tech solutions and security posture.
Key Responsibilities
- End-User Hardware & Device Management
- Manage corporate devices throughout their lifecycle, including procurement, setup, and retirement
- Track and maintain hardware inventory stock
- Identify opportunities to improve hardware standards and user experience
- Administer directory and MDM systems to ensure compliance and control
- IT Support
- Oversee support provided by third-party MSPs, ensuring quality and responsiveness
- Handle urgent or escalated support tasks that require in-person intervention
- Provide support for systems not covered by third parties
- Carry out ad-hoc support tasks and physical IT support when needed
- Property Technology Maintenance
- Maintain and troubleshoot systems across our student communities
- Manage student printers, CCTV systems, AV setups, and digital signage
- IT Projects
- Collaborate with business teams on IT projects, including new software and hardware rollouts
- Assist the IT team and MSP in managing Microsoft 365 services along with supporting other cloud-based software systems
- Maintain IT support and training documentation on the corporate intranet
- Technology Culture
- Build a strong working relationship with colleagues to ensure IT meets their needs
- Maintain IT support and training documentation
- Contribute to building and maintaining a positive business culture for IT security and data protection
What you will need
- At least 2 years experience in IT support, infrastructure or related IT role
- A friendly and helpful approach with colleagues
- Willing to learn, grow and help others to do the same
- Ability to work independently and manage multiple tasks
- Understanding of the principles of IT security and data protection
- Good IT problem-solving skills
- Written and verbal communication skills. Able to explain problems & solutions in non-technical terms
Essential technology experience
- Microsoft environment
- Windows 11 desktop
- Office 365 applications
- Microsoft Teams
- M365 administration
- Desktop PCs and mobile devices
- Hardware lifecycle and asset management
- Hardware support for PCs and Apple devices
- Printer hardware and software support
- Networking (Wi-Fi, switching and routing)
- Audio-Visual equipment (screens, audio and AV switching)
Desirable technology experience
- Mobile Device Management for Windows and iOS (e.g. Intune)
- E-mail servers and filtering (e.g. Exchange, Mimecast)
- Advanced M365 configuration (SharePoint, Entra, Defender)
- Programming (e.g. PowerShell, Office VBA, Website or app development)
- Web server and DNS configuration
Benefits
- Travel & Cycle to Work Loans – Helping you get to work in a way that works for you
- Wellnest Wellbeing Programme – A calendar of events throughout the year to promote physical and mental wellbeing
- Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone
- Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources
- Recruitment Bounty – Know someone great? Get rewarded when they join
- Generous Company Pension Contributions – Supporting your future, today
- Free Eyecare Vouchers – Taking care of your vision
- Life Assurance Policy – Peace of mind for you and your loved ones
- Team Events & Staff Parties – Because we believe in celebrating together
- Long Service Awards – Recognising your dedication and loyalty
- Employee Assistance Programme – Free, confidential support when you need it
- Training & Development Programme – Helping you grow your skills and career
- Perkbox Discounts – Everyday savings on the things you love
- Half-Price Gym Membership – Stay active with The Gym Group
This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.
Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city; (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea) with over 4,600 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th property, urbanest Canary Wharf in 2026. Our largest project to date with 1,784 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.
Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience with students who attend top universities such as King’s College London, the London School of Economics, University College London and New York University. We have a co-ordinated calendar of in-house events that helps students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission: “To enhance university life by delivering responsible, sustainable communities across London.”
At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”
If you’re ready to make an impact and be part of a dynamic, growing team, we would love to hear from you. Apply now!
IT Infrastructure Engineer in London employer: urbanest
urbanest is an excellent employer that prioritises the well-being and growth of its employees in the vibrant area of Battersea, London. With a strong focus on teamwork and customer service, we offer generous benefits such as substantial pension contributions and health support, fostering a positive work culture where every team member can thrive and contribute to creating exceptional living experiences for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what urbanest values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges urbanest might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at urbanest!
✨Direct Apply to urbanest
Let's not forget to apply directly through the urbanest website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Infrastructure Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at urbanest.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at urbanest. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at urbanest
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
