Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead night operations and ensure exceptional service for residents across multiple properties.
- Company: Join a thriving company dedicated to enhancing university life in London.
- Benefits: Enjoy competitive salary, gym discounts, travel loans, and a generous pension contribution.
- Why this job: Make a real impact on student living experiences while developing your leadership skills.
- Qualifications: Strong leadership, communication skills, and a commitment to customer excellence.
- Other info: Dynamic work culture with opportunities for growth and celebration of achievements.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Salary: Competitive plus benefits
Hours: 42 hours per week. Night Concierge work 4 days on 4 days off, 12 hour shifts; 8pm - 8am. Weekends and bank holidays will be required on a rota basis.
We are looking for an Assistant Night Manager to support the smooth running of our night operations and ensure our residents receive exceptional service around the clock. This is a key leadership role that combines operational oversight, team management, and customer excellence to create a safe, welcoming, and efficient environment for our residents and university partners.
As the Assistant Night Manager, you will be responsible for overseeing operations across three properties—Kings Cross, St Pancras, and Hoxton—during your shift. This role requires commuting between these locations to ensure teams are performing effectively and delivering exceptional service.
Key Responsibilities- Lead Night Operations: Oversee building checks, resident queries.
- Drive Service Excellence: Role-model outstanding customer service and support the resolution of resident queries and complaints.
- Manage & Develop Teams: Coach and inspire night team colleagues, ensuring performance, engagement, and continuous improvement.
- Ensure Compliance & Safety: Maintain Health & Safety standards, GDPR compliance, and deliver risk-reduction initiatives.
- Collaborate & Communicate: Provide accurate handovers to day teams and foster strong teamwork across the business.
- Support Financial Efficiency: Assist in managing operational costs and implementing cost-saving measures without compromising quality.
- Employee relations: Manage employee relations issues effectively and promptly, promoting a fair, positive and inclusive work culture.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- A proactive, adaptable approach to changing business needs.
- Commitment to delivering exceptional customer experiences.
- Knowledge of Health & Safety and compliance standards.
- Ability to analyse data and drive continuous improvement.
This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.
Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King's Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds. We opened urbanest Battersea in September 2024, one of the world's most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026. With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.
Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience for students attending leading universities such as King's College London, University College London, LSE, New York University, University of Arts, SOAS and many others. We have a co-ordinated calendar of in-house events to help students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission: "To enhance university life by delivering responsible, sustainable communities across London."
At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution and more. Join us at urbanest and help us achieve our Vision of "a living and working experience better than yesterday; even better tomorrow."
Assistant Night Manager in London employer: urbanest
Contact Detail:
urbanest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at urbanest through LinkedIn or social media. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for situational questions! Think about scenarios where you’ve demonstrated leadership, problem-solving, or customer service excellence. We want to hear how you’ve handled challenges in the past, so have those stories ready!
✨Tip Number 3
Show your passion for the role! When you get the chance to chat with the hiring team, let your enthusiasm for creating exceptional living experiences shine through. We love candidates who are genuinely excited about what we do!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show that you’re really interested in joining our team.
We think you need these skills to ace Assistant Night Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Night Manager role. Highlight your leadership skills and experience in customer service, as these are key for us at urbanest.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and resolve issues effectively.
Emphasise Team Management Experience: Since this role involves managing a night team, be sure to mention any relevant experience you have in coaching or leading teams. We value strong leaders who can inspire and engage their colleagues.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quickly. We can't wait to see what you bring to the table!
How to prepare for a job interview at urbanest
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission to enhance university life and how they operate across different locations. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Night Manager, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your approach to coaching and inspiring others, as this is key to driving service excellence.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of scenarios where you've had to think on your feet or handle resident complaints effectively. Be ready to discuss how you would ensure compliance and safety while maintaining a positive environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the challenges faced during night operations, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
