At a Glance
- Tasks: Be the friendly face for residents, solving problems and supporting events.
- Company: Join urbanest, a thriving company enhancing student living in London since 2009.
- Benefits: Enjoy perks like remote work options, gym discounts, and a comprehensive wellbeing programme.
- Other info: Flexible part-time hours with opportunities for training and development.
- Why this job: Make a positive impact on student lives while working in a vibrant community.
- Qualifications: A strong customer service attitude and team spirit are essential.
The predicted salary is between 10840 - 10840 £ per year.
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Location: London
Salary starting: £10,840 per annum.
Hours: 15 hours per week. Part Time Customer Support Assistant will need to work Saturday and Sunday, between the hours of 7:30am - 8:30pm.
We are looking for a friendly and proactive Customer Support Assistant to be the first point of contact for our residents and guests. This role is key to ensuring residents receive outstanding service and support, helping create a positive living environment.
Key Responsibilities as Customer Support Assistant:
- Provide excellent customer service to residents, guests, and university partners.
- Solve resident problems, including communicating maintenance issues to the team.
- Assist with parcels, loaning items, and running social events in partnership with universities.
- Building walks - Perform checks and inspections in communal areas, including plant rooms, lifts, rotate bins in the bin store room if required.
- Assist with checking flats for hygiene and cleanliness as needed, ensuring residents enjoy a safe and comfortable living environment.
- Support the on-boarding of new team members and assist with training.
- Ensure a smooth handover to Night Team colleagues.
- Work with the Maintenance and Night Teams to ensure smooth operation and resident satisfaction 24/7.
- Uphold Health & Safety and Fire Safety protocols at all times.
- A strong customer service attitude with a willingness to go above and beyond.
- Ability to handle a variety of tasks, from maintenance to event support.
- Team-oriented, with a focus on creating a positive environment for residents.
- A keen eye for detail and ability to log and communicate observations effectively.
- Travel & Cycle to Work Loans – Helping you get to work in a way that works for you
- ‘Wellnest’ Wellbeing Programme – Including full access to Headspace for mindfulness and mental clarity
- Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone
- Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources
- Recruitment Bounty – Know someone great? Get rewarded when they join
- Generous Company Pension Contributions – Supporting your future, today
- Free Eyecare Vouchers – Taking care of your vision
- Life Assurance Policy – Peace of mind for you and your loved ones
- Team Events & Staff Parties – Because we believe in celebrating together
- Long Service Awards – Recognising your dedication and loyalty
- Employee Assistance Programme – Free, confidential support when you need it
- Training & Development Programme – Helping you grow your skills and career
- Perkbox Discounts – Everyday savings on the things you love
- Half-Price Gym Membership – Stay active with The Gym Group
This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.
Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city; (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea) with over 4,600 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th property, urbanest Canary Wharf in 2026. Our largest project to date with 1,784 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.
Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience with students who attend top universities such as King’s College London, the London School of Economics, University College London and New York University. We have a co-ordinated calendar of in-house events that helps students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission:
“To enhance university life by delivering responsible, sustainable communities across London.”
At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”
If you\'re ready to make an impact and be part of a dynamic, growing team, we would love to hear from you. Apply now!
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#J-18808-LjbffrCustomer Support Assistant - Part Time in London employer: urbanest
At urbanest, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London. Our commitment to employee growth is evident through our comprehensive training and development programmes, alongside a range of benefits including enhanced maternity and paternity leave, health and wellbeing support, and team events that foster a sense of community. Join us to make a meaningful impact in a dynamic environment dedicated to enhancing university life for students across the city.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Assistant - Part Time in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like urbanest and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at urbanest and let us see your personality shine through!
We think you need these skills to ace Customer Support Assistant - Part Time in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and urbanest.
Get Familiar with Our Brand:Before applying, take some time to learn about urbanest and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at urbanest
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress urbanest.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which urbanest will surely appreciate.
