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- Tasks: Be the friendly face for residents, solving problems and creating a positive living environment.
- Company: Join urbanest, a thriving company dedicated to enhancing student life in London since 2009.
- Benefits: Enjoy perks like remote work options, gym discounts, and a comprehensive wellbeing programme.
- Why this job: Make a real impact on students' lives while working in a vibrant, supportive team culture.
- Qualifications: A strong customer service attitude and a willingness to learn are essential.
- Other info: Work in a dynamic environment with opportunities for training and development.
The predicted salary is between 28800 - 43200 £ per year.
Hours: 37.5 hours per week. Customer Support Assistants work 5 days out of 7, between the hours of 7:30am - 8:30pm. Weekends and bank holidays will be required on a rota basis.
We are looking for a friendly and proactive Customer Support Assistant to be the first point of contact for our residents and guests. This role is key to ensuring residents receive outstanding service and support, helping create a positive living environment.
Key Responsibilities:- Provide excellent customer service to residents, guests, and university partners.
- Solve resident problems, including communicating maintenance issues to the team.
- Assist with parcels, loaning items, and running social events in partnership with universities.
- Perform checks and inspections in communal areas, including plant rooms, lifts, and rotate bins in the bin store room if required.
- Assist with checking flats for hygiene and cleanliness as needed, ensuring residents enjoy a safe and comfortable living environment.
- Support the on-boarding of new team members and assist with training.
- Ensure a smooth handover to Night Team colleagues.
- Work with the Maintenance and Night Teams to ensure smooth operation and resident satisfaction 24/7.
- Uphold Health & Safety and Fire Safety protocols at all times.
- A strong customer service attitude with a willingness to go above and beyond.
- Ability to handle a variety of tasks, from maintenance to event support.
- Team-oriented, with a focus on creating a positive environment for residents.
- A keen eye for detail and ability to log and communicate observations effectively.
This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.
Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city; (King's Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea) with over 4,600 total beds.
Join us at urbanest and help us achieve our Vision of 'a living and working experience better than yesterday; even better tomorrow.' If you're ready to make an impact and be part of a dynamic, growing team, we would love to hear from you. Apply now!
Customer Support Assistant employer: urbanest
Contact Detail:
urbanest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Assistant
✨Tip Number 1
Familiarise yourself with urbanest's values and mission. Understanding their commitment to enhancing university life and creating sustainable communities will help you align your responses during interviews, showcasing that you're a good cultural fit.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've gone above and beyond for customers, as this role requires a proactive approach to resident support.
✨Tip Number 3
Prepare to discuss your teamwork skills. Since the role involves collaborating with various teams, think of instances where you've successfully worked with others to solve problems or organise events.
✨Tip Number 4
Showcase your attention to detail. This position requires performing checks and inspections, so be prepared to explain how you ensure thoroughness in your work and how it contributes to a positive living environment.
We think you need these skills to ace Customer Support Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the Customer Support Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of urbanest that resonate with you, such as their commitment to creating a positive living environment for residents.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your ability to handle resident issues, communicate effectively, and work in a team-oriented environment.
Showcase Your Soft Skills: Since the role requires a friendly and proactive attitude, make sure to include examples of how you've gone above and beyond in past roles to provide excellent customer service and support.
How to prepare for a job interview at urbanest
✨Show Your Customer Service Skills
As a Customer Support Assistant, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved issues or went above and beyond for customers. This will demonstrate your proactive attitude and commitment to creating a positive environment.
✨Familiarise Yourself with the Company
Research urbanest and understand their values, mission, and the communities they serve. Being knowledgeable about the company will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as dealing with a difficult resident or managing multiple tasks at once. Think through potential scenarios and formulate clear, concise responses that highlight your problem-solving skills and ability to stay calm under pressure.
✨Emphasise Teamwork and Collaboration
Since the role involves working closely with other teams, be ready to discuss your experience in collaborative environments. Share examples of how you've contributed to team success and supported colleagues, which aligns with urbanest's focus on teamwork and creating a supportive atmosphere.
