At a Glance
- Tasks: Deliver top-notch customer service and support residents in a vibrant community.
- Company: Join urbanest, a leading company enhancing university life in London.
- Benefits: Enjoy travel loans, health support, gym discounts, and generous pension contributions.
- Other info: Be part of a dynamic team with exciting career growth opportunities.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong customer service skills and a team-oriented mindset are essential.
The predicted salary is between 27100 - 30240 £ per year.
Customer Support Assistant – urbanest
Location: Battersea, London
Salary starting: £28,860 per annum.
Hours: 37.5 hours per week. 5 days out of 7, between 7:30am – 8:30pm. Weekends and bank holidays on a rota basis.
Key Responsibilities
- Provide excellent customer service to residents, guests, and university partners.
- Resolve resident problems, including communicating maintenance issues to the team.
- Assist with parcels, loaning items, and running social events in partnership with universities.
- Perform building walks, checks and inspections in communal areas, including plant rooms, lifts, and rotating bins in the bin store room.
- Check flats for hygiene and cleanliness as needed, ensuring residents' safety and comfort.
- Support onboarding of new team members and assist with training.
- Ensure a smooth handover to Night Team colleagues.
- Work with Maintenance and Night Teams to guarantee smooth operation and resident satisfaction 24/7.
- Uphold Health & Safety and Fire Safety protocols at all times.
Skills & Experience
- Strong customer service attitude with willingness to go above and beyond.
- Ability to handle a variety of tasks, from maintenance to event support.
- Team‑oriented, focused on creating a positive environment for residents.
- Keen eye for detail and ability to log and communicate observations effectively.
Benefits
- Travel & Cycle to Work Loans
- Enhanced Maternity & Paternity Leave
- Health & Wellbeing Support
- Recruitment Bounty
- Generous Company Pension Contributions
- Free Eyecare Vouchers
- Life Assurance Policy
- Team Events & Staff Parties
- Long Service Awards
- Employee Assistance Programme
- Training & Development Programme
- Perkbox Discounts
- Half‑Price Gym Membership
Customer Support Assistant employer: urbanest
urbanest is an excellent employer that prioritises the well-being and growth of its employees in the vibrant area of Battersea, London. With a strong focus on teamwork and customer service, we offer generous benefits such as substantial pension contributions and health support, fostering a positive work culture where every team member can thrive and contribute to creating exceptional living experiences for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out urbanest's social media and website. Understanding their vibe will help you connect better during the chat.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations with residents or guests. Showing you can think on your feet will impress the hiring team.
✨Tip Number 3
Be ready to showcase your teamwork skills! Urbanest values a positive environment, so share examples of how you've worked well with others in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the urbanest family!
We think you need these skills to ace Customer Support Assistant
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your skills align with our mission at urbanest and how you can contribute to creating a positive environment for residents.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid long-winded sentences – we want to get to know you quickly!
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at urbanest
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples where you've gone above and beyond for a customer, as this role is all about providing excellent service to residents and guests.
✨Familiarise Yourself with Urbanest
Do some research on urbanest and its values. Understanding their mission to enhance university life will help you align your answers with what they’re looking for in a candidate.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with maintenance issues or organising events. Practise your responses to show you can think on your feet and solve problems effectively.
✨Show Your Team Spirit
This role requires teamwork, so be ready to discuss your experiences working in a team. Highlight how you contribute to a positive environment and support your colleagues, especially in a busy setting like urbanest.
