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- Tasks: Deliver top-notch customer service and support residents in a vibrant community.
- Company: Join urbanest, a leading company enhancing university life in London.
- Benefits: Enjoy travel loans, health support, gym discounts, and generous pension contributions.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong customer service skills and a team-oriented mindset are essential.
- Other info: Be part of a dynamic team with exciting career growth opportunities.
The predicted salary is between 27100 - 30240 £ per year.
Overview
Hours: 37.5 hours per week. Customer Support Assistant work 5 days out of 7, between the hours of 7:30am – 8:30pm. Weekends and bank holidays will be required on a rota basis.
We are looking for a friendly and proactive Customer Support Assistant to be the first point of contact for our residents and guests. This role is key to ensuring residents receive outstanding service and support, helping create a positive living environment.
Responsibilities
- Provide excellent customer service to residents, guests, and university partners.
- Solve resident problems, including communicating maintenance issues to the team.
- Assist with parcels, loaning items, and running social events in partnership with universities.
- Building walks – Perform checks and inspections in communal areas, including plant rooms, lifts, rotate bins in the bin store room if required.
- Assist with checking flats for hygiene and cleanliness as needed, ensuring residents enjoy a safe and comfortable living environment.
- Support the on-boarding of new team members and assist with training.
- Ensure a smooth handover to Night Team colleagues.
- Work with the Maintenance and Night Teams to ensure smooth operation and resident satisfaction 24/7.
- Uphold Health & Safety and Fire Safety protocols at all times.
- A strong customer service attitude with a willingness to go above and beyond.
- Ability to handle a variety of tasks, from maintenance to event support.
- Team-oriented, with a focus on creating a positive environment for residents.
- A keen eye for detail and ability to log and communicate observations effectively.
Company Benefits
- Travel & Cycle to Work Loans – Helping you get to work in a way that works for you
- Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone
- Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources
- Recruitment Bounty – Know someone great? Get rewarded when they join
- Generous Company Pension Contributions – Supporting your future, today
- Free Eyecare Vouchers – Taking care of your vision
- Life Assurance Policy – Peace of mind for you and your loved ones
- Team Events & Staff Parties – Because we believe in celebrating together
- Long Service Awards – Recognising your dedication and loyalty
- Employee Assistance Programme – Free, confidential support when you need it
- Training & Development Programme – Helping you grow your skills and career
- Perkbox Discounts – Everyday savings on the things you love
- Half-Price Gym Membership – Stay active with The Gym Group
This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.
Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th and largest community, urbanest Canary Wharf in 2026. With 1,672 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.
Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience for students attending leading universities such as King’s College London, University College London, LSE, New York University, University of Arts, SOAS and many others. We have a co-ordinated calendar of in-house events to help students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission: “To enhance university life by delivering responsible, sustainable communities across London.”
At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”
If you\’re ready to make an impact and be part of a dynamic, growing team, we would love to hear from you. Apply now!
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Customer Support Assistant employer: urbanest
Contact Detail:
urbanest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out urbanest's social media and website. Understanding their vibe will help you connect better during the chat.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations with residents or guests. Showing you can think on your feet will impress the hiring team.
✨Tip Number 3
Be ready to showcase your teamwork skills! Urbanest values a positive environment, so share examples of how you've worked well with others in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the urbanest family!
We think you need these skills to ace Customer Support Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your skills align with our mission at urbanest and how you can contribute to creating a positive environment for residents.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid long-winded sentences – we want to get to know you quickly!
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at urbanest
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples where you've gone above and beyond for a customer, as this role is all about providing excellent service to residents and guests.
✨Familiarise Yourself with Urbanest
Do some research on urbanest and its values. Understanding their mission to enhance university life will help you align your answers with what they’re looking for in a candidate.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with maintenance issues or organising events. Practise your responses to show you can think on your feet and solve problems effectively.
✨Show Your Team Spirit
This role requires teamwork, so be ready to discuss your experiences working in a team. Highlight how you contribute to a positive environment and support your colleagues, especially in a busy setting like urbanest.
