At a Glance
- Tasks: Deliver exceptional customer experiences and support residents throughout their journey.
- Company: Join urbanest, a thriving company in the heart of London.
- Benefits: Enjoy competitive salary, health support, gym discounts, and travel loans.
- Other info: Be part of a dynamic team with exciting career growth opportunities.
- Why this job: Make a real impact on student lives while developing your skills.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 28800 - 42000 £ per year.
Location: Covent Garden, London
Salary starting: Competitive salary
Hours: 37.5 hours per week. You will work 5 days out of 7, including some weekends and bank holidays on a rota basis between 8:30am and 18:00pm.
As part of the Customer Experience Team at urbanest, you will play a key role in delivering a seamless, end-to-end journey for our customers—from initial enquiry through to ongoing resident support. This is an exciting opportunity for someone with a strong background in customer service who is looking to broaden their scope and take on a more diverse role. You’ll be involved in handling sales enquiries, enhancing and supporting the resident experience, and supporting our accounts receivable processes. The role also includes proactive engagement with residents and sharing knowledge across the team to support operations throughout the portfolio.
Key Responsibilities
- Deliver an outstanding customer experience at all times, embodying our values of integrity, development, energy, achievement and support.
- Communicate effectively, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs – and in line with urbanest general values.
- Confidently manage and convert all sales opportunities.
- Drive sales momentum through customer engagement and team collaboration, both online and in person.
- Identify and address potential issues early, minimising disruptions to residents and operations – escalating appropriately where required.
- Debt collection activities to maximise revenue and recovery efforts.
- Demonstrate a solid understanding of debt collection processes and financial statements.
- Proactively build knowledge and awareness of urbanest buildings, teams, policies and ways of working to enable sufficient expertise to respond to and resolve resident queries.
Skills & Experience We’re Looking For
- A strong customer service orientation with a passion for creating positive experiences and going above and beyond for others.
- Excellent communication skills, both written and verbal, with a friendly and respectful approach.
- Confidence to use initiative and exercise problem-solving skills, even under pressure.
- Comfortable using various IT systems and databases (training provided for company platforms).
- Ability to work independently and collaboratively as part of a diverse team.
- An open mindset, with respect for people of all backgrounds and cultures.
Benefits
- Travel & Cycle to Work Loans – Helping you get to work in a way that works for you
- Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone
- Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources
- Recruitment Bounty – Know someone great? Get rewarded when they join
- Generous Company Pension Contributions – Supporting your future, today
- Free Eyecare Vouchers – Taking care of your vision
- Life Assurance Policy – Peace of mind for you and your loved ones
- Team Events & Staff Parties – Because we believe in celebrating together
- Long Service Awards – Recognising your dedication and loyalty
- Employee Assistance Programme – Free, confidential support when you need it
- Training & Development Programme – Helping you grow your skills and career
- Perkbox Discounts – Everyday savings on the things you love
- Half-Price Gym Membership – Stay active with The Gym Group
This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support. Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds.
If you’re ready to make an impact and be part of a dynamic, growing team, we would love to hear from you. Apply now!
Customer Experience Executive employer: urbanest
At urbanest, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Covent Garden, London. Our commitment to employee growth is evident through our comprehensive training and development programmes, alongside a range of benefits including enhanced maternity and paternity leave, health and wellbeing support, and generous pension contributions. Join our dynamic team and be part of a company that values integrity, achievement, and support while making a meaningful impact on the lives of students across the city.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Get to know urbanest! Familiarise yourself with our values and the unique vibe of our communities. This will help you connect better during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! Whether it's face-to-face or over the phone, being able to express yourself clearly and confidently is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've turned a challenging situation into a positive outcome. This will demonstrate your ability to handle pressure and think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our amazing team at urbanest.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your passion for creating positive experiences.
Communicate Clearly:Since communication is key in this role, ensure your written application is clear and concise. Use friendly language that reflects our values, and don’t forget to proofread for any typos or errors before hitting send!
Be Yourself:We love authenticity! Let your personality shine through in your application. Share what makes you unique and how you can contribute to our vibrant team culture at urbanest.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at urbanest
✨Know the Company Inside Out
Before your interview, take some time to research urbanest thoroughly. Understand their values, mission, and the unique aspects of their communities. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service orientation. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your ability to embody urbanest's values of integrity and support.
✨Practice Effective Communication
Since the role involves communicating with residents and colleagues, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your verbal and written communication skills, ensuring you come across as friendly and respectful.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities, especially under pressure. Think of scenarios where you identified potential issues early and how you addressed them. This will showcase your initiative and ability to manage challenges, which is crucial for the Customer Experience Executive role.
