At a Glance
- Tasks: Deliver exceptional customer experiences and support residents throughout their journey.
- Company: Join urbanest, a thriving company in the heart of London.
- Benefits: Enjoy competitive salary, health support, gym discounts, and travel loans.
- Other info: Be part of a dynamic team with exciting career growth opportunities.
- Why this job: Make a real impact on student lives while developing your skills.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 28800 - 42000 £ per year.
Location: Covent Garden, London
Salary starting: Competitive salary
Hours: 37.5 hours per week. You will work 5 days out of 7, including some weekends and bank holidays on a rota basis between 8:30am and 18:00pm.
As part of the Customer Experience Team at urbanest, you will play a key role in delivering a seamless, end-to-end journey for our customers—from initial enquiry through to ongoing resident support. This is an exciting opportunity for someone with a strong background in customer service who is looking to broaden their scope and take on a more diverse role. You’ll be involved in handling sales enquiries, enhancing and supporting the resident experience, and supporting our accounts receivable processes. The role also includes proactive engagement with residents and sharing knowledge across the team to support operations throughout the portfolio.
Key Responsibilities
- Deliver an outstanding customer experience at all times, embodying our values of integrity, development, energy, achievement and support.
- Communicate effectively, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs – and in line with urbanest general values.
- Confidently manage and convert all sales opportunities.
- Drive sales momentum through customer engagement and team collaboration, both online and in person.
- Identify and address potential issues early, minimising disruptions to residents and operations – escalating appropriately where required.
- Debt collection activities to maximise revenue and recovery efforts.
- Demonstrate a solid understanding of debt collection processes and financial statements.
- Proactively build knowledge and awareness of urbanest buildings, teams, policies and ways of working to enable sufficient expertise to respond to and resolve resident queries.
Skills & Experience We’re Looking For
- A strong customer service orientation with a passion for creating positive experiences and going above and beyond for others.
- Excellent communication skills, both written and verbal, with a friendly and respectful approach.
- Confidence to use initiative and exercise problem-solving skills, even under pressure.
- Comfortable using various IT systems and databases (training provided for company platforms).
- Ability to work independently and collaboratively as part of a diverse team.
- An open mindset, with respect for people of all backgrounds and cultures.
Benefits
- Travel & Cycle to Work Loans – Helping you get to work in a way that works for you
- Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone
- Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources
- Recruitment Bounty – Know someone great? Get rewarded when they join
- Generous Company Pension Contributions – Supporting your future, today
- Free Eyecare Vouchers – Taking care of your vision
- Life Assurance Policy – Peace of mind for you and your loved ones
- Team Events & Staff Parties – Because we believe in celebrating together
- Long Service Awards – Recognising your dedication and loyalty
- Employee Assistance Programme – Free, confidential support when you need it
- Training & Development Programme – Helping you grow your skills and career
- Perkbox Discounts – Everyday savings on the things you love
- Half-Price Gym Membership – Stay active with The Gym Group
This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support. Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea), with nearly 5,000 total beds.
If you’re ready to make an impact and be part of a dynamic, growing team, we would love to hear from you. Apply now!
Customer Experience Executive employer: urbanest
urbanest is an excellent employer that prioritises the well-being and growth of its employees in the vibrant area of Battersea, London. With a strong focus on teamwork and customer service, we offer generous benefits such as substantial pension contributions and health support, fostering a positive work culture where every team member can thrive and contribute to creating exceptional living experiences for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at urbanest. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like urbanest before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to urbanest:Your cover letter is your chance to shine! Tell us why you want to work at urbanest specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at urbanest!
How to prepare for a job interview at urbanest
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
